Suchergebnisse

"We were gratified and somewhat surprised at the success of the first edition of Theorizing Crisis Communication. Although we believed a summary of crisis theory was important, we also assumed that crisis communication remained a relatively specialized area of communication research. The success of the first edition demonstrated that crisis communication is recognized as a critical area of practice for individuals, organizations, communities, and society at large and is becoming increasingly mainstream. The second edition of Theorizing Crisis Communication reviews a larger body of theory reflective of the continuous growth in crisis communication scholarship. In addition to the discussion of more theories in all chapters, this edition includes new chapters on theory formation, social media, and applications of theory, as well as expanded treatment of technology, resilience, and risk, among others."--

Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.

Contaminated food and food contamination events occur frequently and constitute a major threat to the public. A food warning/recall is the primary method used by organizations to reduce the public's exposure when an unacceptable risk has been identified. This analysis examines the risk communication processes associated with the food warning/recall. We draw on the work of Teratanavat, Hooker and Salin (2002) and Teratanavat and Hooker (2004) regarding the dynamics of food recalls; Seeger, Sellnow, and Ulmer (2003) and Reynolds and Seeger (2005) regarding crisis communication; and Lindell and Perry (1992), Mileti and Sorensen (1990), and Mileti and Peek (2000) regarding public warning models to develop a four stage model of the communication processes associated with the food recall.

AbstractWhile existing crisis management research primarily approaches crisis communication from a single‐event perspective, this study provides initial evidence for communication about compound crises. To this purpose, we conducted a nationally representative survey experiment among U.S. residents (N = 670) to examine the effects of communication about compound crisis events on message fatigue and household preparedness. The study did not find support for the negative effects of communication about compound crises on message‐induced crisis fatigue and household preparedness intention. An additional analysis revealed that effects of the messages about compound crisis events are contingent upon the participants' level of past crisis experience, past crisis preparedness, accumulated fatigue from previous crises, and the type of evidence presented. Our findings revealed that individuals with higher past crisis experience exhibited higher crisis message fatigue and greater household preparedness intention. However, caution is warranted when interpreting these findings. The respondents' perceived distinction between compound and single crisis preparedness lacked conceptual clarity, possibly due to the ongoing influence of the COVID‐19 pandemic.

AbstractTheories of resilience are keystones for understanding how individuals, small groups, organizations, and communities arrive at collective meaning, resolve uncertainty, and respond to crisis events. In response to a crisis, organizations can pursue three goals: Returning to the prior equilibrium, creating a new equilibrium with new processes and policies, or a combination of the two. Theories of resilience and renewal address these responses. Resilience has been applied in a diverse set of academic fields as well as in public policy discussions and in popular culture. This broad application, however, has resulted in conceptual confusion and conflicting interpretations. We explore the origins of resilience and its characteristics. We then review two discipline‐specific postcrisis theories, The Communication Theory of Resilience and Discourse of Renewal. We ask, how can these theories enrich understanding of postcrisis adaptive processes and create for a more comprehensive picture of how individuals and organizations respond to crises? Taken together, they provide a broader framework for understanding the role of postcrisis discourse and informing practitioners in the enactment of responses.

Acknowledgments -- The conceptual foundation -- Defining crisis communication -- Understanding crisis communication theory and practice -- The lessons and practical application -- Lessons on effective crisis communication -- Applying the lessons to produce effective crisis communication -- Lessons on managing crisis uncertainty effectively -- Applying the lessons for managing crisis uncertainty effectively -- Lessons on effective crisis leadership -- Applying the lessons for developing effective crisis leadership -- The opportunities -- Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Inspiring renewal through effective crisis communication -- Index -- About the authors

Crisis communication and the public health: integrative approaches and new imperative / Matthew W. Seeger & Barbara Reynolds -- Lessons from the 2001 anthrax attack: a conceptual model for crisis and emergency risk communication / Sandra Crouse Quinn, Tammy Thomas & Carol McAllister -- Tracking the anthrax story: spokespersons and effective risk/crisis communication / Julie M. Novak & M. Scott Barrett -- Insider agroterrorism threat and high reliability in a turkey processing plant / Steven J. Venette ... [et al.] -- When organizational responses to a health crisis are limited: Chi-Chi's and hepatitis A outbreak / Denise Gorsline -- Best practices in public health communication: managing West Nile virus in Arkansas from 2002-2003 / Robert R. Ulmer, Robert J. Alvey & Jennifer Kordsmeier -- Less ambiguity, more hope: the use of narrative in Chinese newspaper reports on the SARS crisis / Min Liu, J.J. McIntyre & Timothy L. Sellnow -- Narratives of crisis planning and infectious disease: a case study of SARS / Robert L. Heath ... [et al.] -- Encephalitis outbreaks and public communication exigencies: a metaphoric analysis / Keith Michael Hearit -- Organizing multiple HIV and AIDS discourses for engaging crisis communication in India / Avinash Thombre -- Applying the crisis and emergency risk communication (CERC) integrative model to bioterrorism preparedness: a case study / Deborah Ballard-Reisch ... [et al.] -- Parallel process model and government preparedness messages: beyond duct tape and plastics sheeting / Timothy Coombs -- Ethics of crisis communication / Scott R. Magee, J. Gregory Payne & Scott Ratzan -- Breaking news and health crises / Mike Lewis

The discourse of renewal is an established strategy for crisis recovery. The current analysis examines the role that place plays in postcrisis communication, in general, and the discourse of renewal, specifically. We describe the extent to which place‐bound crises affect the ability of an organization to enact a discourse of renewal. We propose a modification of renewal discourse to include place as a condition that may make the successful enactment of renewal rhetoric more likely. Specifically, we argue that the place of the crisis can be a decisive element in whether or how renewal is enacted. We analyse the case of the Sandy Hook School shooting to explicate the opportunities and challenges of dealing with a place‐bound crisis.