Book(print)2019

Communication in times of trouble: best practices for crisis and emergency risk communication

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Abstract

Process approach : take a process approach to crisis communication -- Pre-event planning : engage in pre-event planning for crisis communication -- Partnerships : form stakeholder partnerships with publics -- Public concern : listen to and acknowledge concerns of publics -- Honesty : communication with honesty, frankness, and openness -- Collaborate : collaborate and coordinate with credible sources -- Media access : meet the needs of the media and remain accessible -- Compassion : communicate with compassion -- Uncertainty : accept uncertainty and ambiguity -- Empowerment : communicate messages of empowerment.

Languages

English

Publisher

Wiley-Blackwell

ISBN

9781119229247, 9781119229254, 9781119229261, 9781119235019

Pages

x, 139 Seiten

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