Suchergebnisse

This book provides a detailed description of different performance measurement methods in the context of the tourism and hospitality industry. Chapter 1 serves as an introduction to the principal concept of benchmarking and why it became so popular within the industry. Chapter 2 consists of a comprehensive description of studies on the practice of benchmarking in the tourism and hospitality industry. Chapter 3 deals with theoretical issues related to the measurement of business performance. Chapter 4 presents analytical techniques for estimating the unknown production function, basically classified as central tendency and frontier methods. Chapter 5 introduces the database (the Austrian Hotel and Restaurant Panel, 1991-97) used in the subsequent experimental studies and elaborates on existing performance studies in tourism research. Chapter 6 focuses on the application of mixture regression models as a central tendency's approach for the selection of optimal comparison partners. It includes an illustrative case example for the Austrian hotel and restaurant database. Chapter 7 discusses the data envelopment analysis (DEA) models and illustrates these using numerical examples. Chapter 8 introduces evolutionary data envelopment analysis, a completely new optimization technique for DEA problems to overcome at least some of DEA's main restrictions. Chapter 9 discusses developments and issues that are relevant for the future of benchmarking decision support systems and summarizes the most important research questions surrounding them. The book has a subject index.

This is the fourth in a six-unit series on the design, purchase and implementation of a GIS. It discusses benchmarking, which allows a vendor's proposed system to be evaluated in a controlled setting. Qualitative and quantitative benchmarking are described, and an example mathematical model developed for a quantitative benchmark is explained. Preparation for and execution of benchmarking are illustrated with an example from Alberta Government Telephones.

Intro -- Contents -- List of Figures -- List of tables -- Preface -- Abstract -- Introduction -- Materials and methods -- Methods to create a prioritized list of variables -- Methods to extract and compare data for availability, usability and experienced benefits -- Methods to harvest log data -- Methods to analyse log data results -- Notes on compatibility of the common eHealth measures -- Differences in data collection methods -- Differences in foci of monitored functionalities -- 1. Benchmarking of HIE functionalities -- 1.1 Detailed clinical notes -- 1.2 Patient summaries -- 1.3 Laboratory test results -- 1.4 Imaging results -- 1.5 Immunisation data -- 1.6 List of patient's prescriptions -- 1.7 Sending electronic prescriptions for dispensing from any pharmacy -- 1.8 Active list of patients current medication -- 2. Benchmarking of Patient Portal functionalities -- 2.1 Patient's viewing of own medication data -- 2.2 Electronic medication renewal -- 2.3 Electronic appointment booking -- 2.4 Patient-produced measurement data -- 2.5 Asynchronous communication between patients and professionals -- 2.6 Additional Patient Portal indicators -- 3. Benchmarking HIS usability and experienced benefits -- 3.1 Overall satisfaction -- 3.2 Satisfaction with system reliability -- 3.3 Experienced response time/responsiveness -- 3.4 Experienced error recovery -- 3.5 Experienced ease of learning -- 3.6 Potential for saved time with ideal system functionality -- 3.7 System integration -- 3.8 Experienced impact to care process and outcomes -- 4. Generic (administrative) indicators -- 4.1 Availability of Common information structures -- 4.2 Data Security and Consent management -- 4.3 ICT Costs: Proportion of ICT-costs of the total budget in public organisations -- 5. Discussion and conclusions -- 5.1 Summary of the results -- 5.2 Limitations of the results.

'In Österreich hat das Benchmarking der Arbeitsmarktperformance seit der gemeinsamen Beschäftigungsstrategie (also seit 1998) zunehmend an Bedeutung gewonnen, auch für die innenpolitische Diskussion. So wird beispielsweise immer häufiger (auch in innenpolitischen Fragen) mit der Positionierung Österreichs im EU-Vergleich argumentiert, um Probleme zu verorten, Maßnahmen zu legitimieren oder auch Kritik zu relativieren. Im vorliegenden Beitrag wird der Frage nachgegangen, inwieweit das Benchmarking auch für den Bereich der Chancengleichheitspolitik geeignet ist. Dafür werden die zentralen Anforderungen an das Benchmarking von Chancengleichheitspolitik wie auch einige damit zusammenhängende Probleme diskutiert und anhand des Beispiels Österreich veranschaulicht. Die Situation Österreichs im Hinblick auf Chancengleichheit ist durchaus positiv zu werten, wenn die Erwerbsintegration von Frauen im EU-Vergleich betrachtet wird. Wird aber auch die Qualität der Beschäftigung und die Vereinbarkeit mit Familie berücksichtigt, verschlechtert sich die Position Österreichs deutlich.' (Autorenreferat)

The topic of this e-book is 'Benchmarking the Greening of Business'. It contains eight quality papers from researchers throughout the world. Two papers are from Asia, two from North America, and four from Europe. The papers focus on the latest advances related to environmental benchmarking by industry. These papers range from modeling approaches to practical case studies with insightful developments, and some broader industry evaluations

Organisations with low absenteeism and low turnover can be distinguished from organisations with high absenteeism and turnover through the identification and implementation of sophisticated and strategic best practices such as benchmarking relative cost position, developing a corporate ethic, valuing the negotiation of an enterprise agreement, and not having a written OH&S policy. Several of the remaining 16 practices identified in the literature as best practices, including benchmarking customer service, having a policy addressing recruitment, selection and promotion, were shown to be standard industry practice in the AFI. The findings suggest that benchmarking allows organisations to identify and replicate the innovations of competitors, but competitive advantage requires innovation rather than replication.

Ziel dieser Dokumentation ist es, einen Überblick über den Forschungsstand zum Monitoring und Benchmarking im Bereich der Arbeitsmarktpolitik zu geben. Der Fokus richtet sich dabei auf allgemeine Definitionen, generelle Vorgehensweisen, ausgewählte Fallbeispiele, sowie bestehende Probleme und die Kritik an den Konzepten.

Steigende Energiekosten und ambitionierte Klimaschutzziele erhöhen den Handlungsbedarf, die Energieeffizienz zu steigern. Um einen Vergleich und eine Entscheidungshilfe von Energieeffizienzmaßnahmen für die energieintensive Galvanobranche zu schaffen, wurde ein Energie- und Ressourceneffizienzbenchmark durchgeführt. Herausforderungen bei der Erhebung waren die Heterogenität der Galvanobranche sowie unterschiedliche Messinfrastrukturen. Dennoch ist es gelungen, einen Vergleich zu schaffen und Handlungsbedarfe sowie Maßnahmen zur Erhöhung der Energie- und Ressourceneffizienz zu identifizieren.

Rising energy costs and climate protection targets increase the need for energy efficiency. A benchmark was carried out to compare and to support the decision on energy efficiency measures for the energy-intensive electroplating industry. The heterogeneity of the electroplating industry and different measurement infrastructures pose major challenges. Nevertheless, it was possible to create an initial comparison and identify the need for action and measures to increase energy and resource efficiency.