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Cover -- Half Title: Health Services Management -- Author Bio -- Book Title: Health Services Management -- Copyright -- Contents -- Informational Interviews -- Preface -- TEXTBOOK THEMES -- TEXTBOOK STRUCTURE -- TEACHING AND LEARNING SUPPORT -- ACKNOWLEDGMENTS -- REFERENCES -- Resources -- Student Resources -- Instructor Resources -- Chapter 1: Role of the Health Services Manager -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- MANAGEMENT PRACTICES -- HEALTH SERVICES MANAGEMENT -- COMPETENCIES OF HEALTH SERVICES MANAGEMENT -- HEALTH SERVICES MANAGEMENT CAREERS -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES -- Chapter 2: Problem-Solving and Evidence-Based Management -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- EVIDENCE-BASED MANAGEMENT -- DEFINE PROBLEMS -- IDENTIFY POTENTIAL SOLUTIONS AND GENERATE HYPOTHESES -- ANALYZE ALTERNATIVE SOLUTIONS -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES -- Chapter 3: Managing Interpersonal Communications -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- INTERPERSONAL COMMUNICATIONS -- PROFESSIONAL REPUTATION -- COMMUNICATING IN MEETINGS -- PRESENTATION SKILLS -- WRITTEN COMMUNICATIONS -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES -- Chapter 4: Leadership and Change Management -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- VISION SETTING -- LEADERSHIP AND ORGANIZATIONAL CULTURE -- EMOTIONAL AND SOCIAL INTELLIGENCE -- POWER AND INFLUENCE -- CHANGE MANAGEMENT -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES.

Chapter 1. Introduction to Health Services Planning -- Chapter 2. Introduction to Health Services Planning -- Chapter 3. The Social and Health Systems Context for Health Services Planning -- Chapter 4. The Changing Environment for Health Planning -- Chapter 5. Health Services Demand and Utilization -- Chapter 6. The Planning Process -- Chapter 7. The New Community Assessment Process -- Chapter 8. The Planning Audit -- Chapter 9. Strategic Planning -- Chapter 10. Marketing Planning -- Chapter 11. Business Planning -- Chapter 12. Research Methods for Health Services Planning -- Chapter 13. Information Sources and Data Management -- Chapter 14. The Future of Health Services Planning.

Shipping list no.: 2004-0105-P. ; Distributed to some depository libraries in microfiche. ; Mode of access: Internet.

This book critically examines integrated care, looking at integration from an unconventional angle to reveal the tacit assumptions we make when we manage and change health services. Kaehne questions our premises on health services management, the motivations for change and the shortcomings of health policy in complex environments.

The Executive Order 12564 recognized that illegal drug use is seriously impairing a portion of the national work force, resulting in the loss of billions of dollars each year. As the largest employer in the Nation, the Federal Government has a compelling proprietary interest in establishing reasonable conditions of employment. Prohibiting employee drug use is one such condition. The [Agency] is concerned with the well-being of its employees, the 6 successful accomplishment of agency missions, and the need to maintain employee productivity. The intent of the policy is to offer a helping hand to those who need it, while sending a clear message that any illegal drug use is, quite simply, incompatible with Federal service. ; Supplement and Attachments .3 ; Acknowledgements .4 ; Foreword .5 ; I. Introduction .6 ; II. Definitions.9 ; III. Employee Assistance Programs .11 ; IV. Supervisory Training.13 ; V. Employee Education .14 ; VI. Special Duties and Responsibilities.15 ; VII. Notice .19 ; VIII. Finding of Drug Use and Disciplinary Consequences .21 ; IX. Random Testing.24 ; X. Reasonable Suspicion Testing .25 ; XI. Applicant Testing .26 ; XII. Additional Types of Drug Testing .27 ; XIII. Test Procedures in General.28 ; XIV. Records and Reports.30 ; XV. Position Titles Designated for Random Testing .33 ; APPENDIX A.34 ; APPENDIX B.40 ; https://www.samhsa.gov/sites/default/files/workplace/ModelPlan508.pdf

chapter Contents -- chapter FOREWORD -- chapter INTRODUCTION -- chapter 1 EMERGENCE OF CONTRACTING IN THE HEALTH SECTOR -- chapter 2 CONTRACTING AND CONTRACT: CONCEPTS AND NEW DEVELOPMENTS -- chapter 3 TYPOLOGY OF CONTRACTUAL RELATIONS -- chapter 1 THE DIFFERENT FORMS OF PUBLIC-PRIVATE PARTNERSHIP FOR BUILDING AND MANAGING HEALTH FACILITIES -- chapter 2 HOSPITALS AND CONTRACTING ERIC DE ROODENBEKE &JEAN PERROT -- chapter 3 CONTRACTING WITH PRIVATE SECTOR NETWORKS: FRANCHISING REPRODUCTIVE HEALTH CARE -- chapter 4 HEALTH INSURANCE COVERAGE AND CONTRACTING IN DEVELOPING COUNTRIES -- chapter 5 LOCAL AUTHORITIES -- chapter 6 THE BEST USE OF SUB-CONTRACTING AND OUTSOURCING -- chapter 7 CONTRACTING HEALTH PERSONNEL -- chapter 1 PERFORMANCE INCENTIVES FOR HEALTH CARE PROVIderS -- chapter 1 HOW TO BUILD AND MANAGE A CONTRACTUAL RELATION -- chapter 1 TOOLS FOR REGULATION -- chapter 2 THE ROLE OF THE GOVERNMENT -- chapter 3 THE ROLE OF OTHER ACTORS:COMMUNITIES, LABOUR UNIONS,POLITICAL PARTIES,CHURCHES AND PRIVATE ENTERPRISES -- chapter 4 ELEMENTS FOR DEVELOPING A NATIONAL POLICY ON CONTRACTING -- chapter 1 EVALUATION OF CONTRACTING.

This tenth edition features twenty new cases that provide a unique overview of management and organizational behavior theory. The role of the health services manager is explained throughout the updated version of this classic textbook. Topics covered include: service-line management; healthcare reform; the medical home; accountable care organizations; community benefit; and CEO compensation. This book uses a three-pronged approach to examine the skills and experience health services managers need to succeed. Commentaries introduce the topic and provide the context for the readings and cases that follow. Readings bring fresh voices to the topic and provide evidence and timely examples. Cases give students practice in making managerial decisions in a wide variety of settings and situations. --

A health services unit manager needs to deal with a wide range of tasks every day, ranging from compiling a duty roster or writing a unit procedure to drawing up an emergency plan, preparing an annual budget and answering legal questions. The unit manager must also be able to manage a team of healthcare professionals, lead and motivate the team and organise the unit so that it functions effectively and in line with the institution's vision and mission. Now in its fourth edition, Introduction to Health Services Management for the Unit Manager has been updated in the following ways: There are new chapters on Leadership, Clinical Governance and Disaster Preparedness. The chapters on the four components of the management process have been thoroughly updated. The content addresses the legacy qualifications and the new qualifications for Staff and Professional Nurses. The processes described are aimed at improving efficiencies to reduce the cost to patients and healthcare institutions alike. The student nurse or practising healthcare unit manager will find this book a valuable source of information.