Health Services Management: Competencies and Careers

Abstract

Cover -- Half Title: Health Services Management -- Author Bio -- Book Title: Health Services Management -- Copyright -- Contents -- Informational Interviews -- Preface -- TEXTBOOK THEMES -- TEXTBOOK STRUCTURE -- TEACHING AND LEARNING SUPPORT -- ACKNOWLEDGMENTS -- REFERENCES -- Resources -- Student Resources -- Instructor Resources -- Chapter 1: Role of the Health Services Manager -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- MANAGEMENT PRACTICES -- HEALTH SERVICES MANAGEMENT -- COMPETENCIES OF HEALTH SERVICES MANAGEMENT -- HEALTH SERVICES MANAGEMENT CAREERS -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES -- Chapter 2: Problem-Solving and Evidence-Based Management -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- EVIDENCE-BASED MANAGEMENT -- DEFINE PROBLEMS -- IDENTIFY POTENTIAL SOLUTIONS AND GENERATE HYPOTHESES -- ANALYZE ALTERNATIVE SOLUTIONS -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES -- Chapter 3: Managing Interpersonal Communications -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- INTERPERSONAL COMMUNICATIONS -- PROFESSIONAL REPUTATION -- COMMUNICATING IN MEETINGS -- PRESENTATION SKILLS -- WRITTEN COMMUNICATIONS -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES -- Chapter 4: Leadership and Change Management -- COMPETENCIES -- CHAPTER OUTLINE -- INTRODUCTION -- VISION SETTING -- LEADERSHIP AND ORGANIZATIONAL CULTURE -- EMOTIONAL AND SOCIAL INTELLIGENCE -- POWER AND INFLUENCE -- CHANGE MANAGEMENT -- FUTURE DIRECTIONS -- SUMMARY -- END-OF-CHAPTER RESOURCES -- KEY TERMS* -- LEARNING ACTIVITIES -- RECOMMENDED READING AND MEDIA -- REFERENCES.