Suchergebnisse

Places adaptation within the context of firm behaviour in supplier‐customer relationships before going on to review previous adaptation studies. Gives the rationale and outline of the chosen case‐study based research strategy before findings are presented in which the nature of the adaptation process and progression of this process are considered. Concludes by discussing the significance of the findings in terms of understanding of the adaptation process and future research as well as implications for managing this process.

This study considers the ways "indigenous" people have responded to the constraints and opportunities posed by the Indonesian government's transmigration programme in North Lampung, Sumatra. Migration is of increasing importance to the livelihoods of this group; particularly that involving the employment-related movement of young, unmarried women to the export-oriented factory zones of West Java. Female migration is notable in the context of customs confining unmarried women to the house, and negating their working in agriculture. (DSE/DÜI)

Fifteen Egyptian firms producing goods and services were classified into two sets by mthod of finance, i.e. profit sharing for the seven Islamic versus debt-at-interest for the eight non-Islamic firms. Interviewed in 1993 and 1994, the two groups were found to be similar in customer relations and market behaviour and in paternalism towards employees. However, the non-Islamic firms had a significantly higher average wage, suggesting that cultural institutions shape economic behaviour even in a well-established market economy. (DSE)

Indochina has undergone tremendous change in the past decade to achieve good economic performance. However, the continuation of this strong economic performance depends on an efficient logistics infrastructure. Examines the region's logistics realities. Specifically, the paper finds that the logistics infrastructure is still rather backward with inadequate transportation networks, inefficient customs procedures, and basic materials handling facilities. Based on this, proposals are made regarding some strategies for managers, MNCs and logistics providers who are keen to enter this emerging market.

In this article, the author suggests the use of a professional/client metaphor for conceptualizing the relationship of professors and students. The framework suggested by the use of this metaphor provides a useful and explicit alternative to the problematic student-as-customer metaphor. The advantages of invoking this metaphor are illustrated by discussing the professional/client relationship in general and by discussing four specific cases of professional/client relationships. Suggestions are provided for inculcating a professional/client atmosphere in the classroom.

A process was designed to identify what total quality skills should be included in the authors curriculum and howto deliver them. Customer data led the authors to change their focus toward exploring and assessing what they do in the entire curriculum. The emphasis on learning outcomes is a theme in American Assembly of Collegiate Schools of Business and education reform. The authors summarize things learned that may help others avoid certain pitfalls and build on the authors progress to date.

In the face of changing customer priorities, competitors, and technologies, how can organizations design their services to survive? What is a firm to do as its traditional services become outdated and ineffective? Contrary to the focus of most recent service design literature, creating new services is not the only option. We explore another viable competitive option—the redesigning of existing services. Service firms can be innovative with what exists just as they can be innovative with what does not.

Negotiations between the European Union and MERCOSUR aim to establish the first free trade agreement ever between two customs unions. Among the potential obstacles are compliance with World Trade Organization rules, treatment of "sensitive" products, and competition from the proposed Free Trade Area of the Americas. This analysis reviews the economic background on both sides, the motivation, and the prospects for success, along with the agreement's potential impact on the largest third party, the United States.

A survey of 372 logistics managers in different industries revealed multiple outsourcing linkages among logistics activities. These results are consistent with previous findings that suggest that firms can improve customer service and reduce costs by outsourcing multiple logistics functions. The results are also consistent with previous research on the role that improved coordination of information and material flows have in the achievement of economies of scale and economies of scope. Future research developments in the field of logistics outsourcing are also proposed.

Alan S. Milward and George BrennanBritain's Place in the World. A Historical Enquiry into Import ControlsJens Laage‐HellmanBusiness Networks in Japan: Supplier–Customer Interaction in Product DevelopmentFrank‐Jurgen Richter, ed.The Dynamics of Japanese OrganisationsRoger MiddletonGovernment versus the Market. The Growth of the Public Sector, Economic Management and the British Economic Performance, c. 1890–1979Graham DunkleyThe Free Trade Adventure: The Uruguay Round and Globalism – A CritiquePierre van der EngAgricultural Growth in Indonesia: Productivity Change and Policy Inpact since 1880John SinletonThe World Textile Industry

Aims to explain the driving forces for networked inventory management. Discusses major developments with respect to customer requirements, networked organizations and networked inventory management. Presents high level specifications of networked inventory management information systems (NIMISs). Reviews some decision systems for inventory management, and compares traditional inventory management to networked inventory management. Uses these insights to outline NIMISs for several types of inventory management decision systems. Summarizes the results of the study, and provides an outlook on further research.

Uses W. Pauley and Co., a fruit and vegetable food service company, a major supplier within the UK field, as a case study. Discusses using an integrated mix of software programs and personnel experience to facilitate production of accurate distribution costs, thus allowing informed price negotiations with new customers and the seamless introduction of their business into the company's day‐to‐day operation. Analyses service as a tool to improve front‐line customer relations and thereby reduce costs.

AbstractA case study of the Defence Research Agency, a public sector scientific organization.Shows how fundamental business processes were changed to enable the organization to operate in a more effective way.The organization became more commercial and a customer‐oriented culture resulted, in contrast to the previous bureaucracy.The changes resulted in an overall reduction of staff of 2000 (although the number of scientists employed rose) whilst output has been maintained.The case study shows how a major and fundamental strategic change can be successfully implemented.

The logistics industry has had to respond quickly to help
organizations survive the harsh business climate of the early 1990s.
Demonstrates how this is being achieved by re‐engineering the flow of
information around organizations to save money, speed production cycles,
improve customer services and attain competitive advantage, with the
result that logistics and supply chain systems are quickly developing
into highly efficient business networks through the use of new
technologies such as electronic commerce services.

It is customary for the General Reports prepared for the International Congresses of Comparative Law to compare and contrast different national legal systems, the details of which are presented in the various national reports. This General Report will not follow this custom, for the simple reason that a number of the national reports are already comparative examinations of methods of citation that contain such an abundance of references to legal writings and practices that no further examination is necessary.