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World Affairs Online
World Affairs Online
World Affairs Online
World Affairs Online
Serving the American public [electronic resource] : best practices in customer-driven strategic planning : Federal Benchmarking Consortium Study Report
"February 1997." ; Title from title screen. ; Mode of access: Internet. ; Mode of access: Internet from the NPR web site. Address as of 9/14/02: http://govinfo.library.unt.edu/npr/library/papers/benchmrk/customer.html; current access is available via PURL.
BASE
Serving the American public : best practices in performance measurement : Benchmarking Study Report
"June 1997." ; Shipping list no.: 1997-0308-P. ; Includes bibliographical references (p. 65-66). ; Mode of access: Internet.
BASE
Serving the American public : best practices in one-stop customer service : Federal Benchmarking Consortium Study Report
Shipping list no.: 98-0087-P. ; "November 1997." ; Mode of access: Internet.
BASE
Reinvention's next steps : governing in a balanced budget world : a speech by Vice President Al Gore and supporting background papers
"March 4, 1996." ; Shipping list.: no. 96-0192-P. ; Includes bibliographical references. ; Mode of access: Internet.
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The best kept secrets in government : a report to President Bill Clinton
Includes index. ; "September 1996." ; Shipping list no.: 96-0378-P. ; Includes bibliographical references (p. 237). ; Common sense has come to the Federal government -- Government is serving people better -- Government is in partnership with business -- Government is partnering with communities. ; Mode of access: Internet.
BASE
The best kept secrets in government : a report to President Bill Clinton
In: http://hdl.handle.net/2027/uc1.b4203815
"September 1996." ; Cover title. ; Includes bibliographical references (p. [3] of cover). ; Mode of access: Internet.
BASE
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report
Shipping list no.: 96-0169-P. ; "March 1996." ; Includes bibliographical references. ; Mode of access: Internet.
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Common sense government : works better and costs less
S/N 040-000-00662-1 (GPO) ; "September 1995"--Spine title. ; Shipping list no.: 95-0325-P. ; "Third report of the National Performance Review." ; Includes bibliographical references. ; Mode of access: Internet.
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National Aeronautics and Space Administration : accompanying report of the National Performance Review
"September 1993." ; Shipping list no.: 94-0063-P. ; "Creating a government that works better & costs less"--Cover. ; Cover title: From red tape to results. ; Includes bibliographical references. ; Mode of access: Internet.
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