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Chapter 1. Understanding the business of personal change -- Chapter 2. Managing services versus transformations -- Chapter 3. Helping as a complex system -- Chapter 4. TCOM -- Chapter 5. Communimetrics—Measurement in TCOM -- Chapter 6. Setting the stage: Establishing and maintaining a TCOM organization -- Chapter 7. TCOM at the individual level -- Chapter 8. TCOM at the program level -- Chapter 9. Creating and managing systems that care -- Chapter 10 'Doing' TCOM: strategies, barriers, and opportunities for implementing and sustaining -- Chapter 11. Social and political considerations in evolving effective helping systems -- Chapter 12. Developing and managing the field of TCOM.

Transformational Collaborative Outcomes Management (TCOM) is a comprehensive, multi-level conceptual framework for system management and improvement. This book provides a comprehensive understanding of TCOM by using person-centered, collaborative processes for decision making. The issue with current human services systems is that there is a lack of access to care and that the system is focused on providing services as cheaply as possible. TCOM focuses on helping the greatest number of people while maximizing effectiveness. By fully understanding the nature of the business of helping, the author seeks to offer ways to create and sustain effective and positively evolving helping systems. He lays out a series of goal-directed social change processes which allow people at every level of a system to begin a shift towards transformational practice and the emergence of transformational systems. Building on three decades of work in a large community of scholars and practitioners, this book will represent the first full description of the conceptual framework and will appeal to an interdisciplinary group of scholars across nonprofit management, healthcare management, and social work.

"Critical questions of purpose, quality, choice, and access in public education have been key in processes of neoliberal globalization spanning the last four decades. The growing privatization of schools around the world has resulted in fundamental changes regarding the ways in which local systems of education are imagined and re-constructed. Schools and schooling are now increasingly (re)fashioned in alignment with global neoliberal imaginaries for the purpose of (re)producing human capital in the service of private interests. As a result, education for social betterment and democratic engagement, two pillars of public school policies throughout the 20th century, are compromised, even undermined. Employing models and research findings from critical international political economy and progressive education, Globalization and the Neoliberal Schoolhouse: Education in a World of Trouble explores the corrosive influences of commodification and privatization on public education worldwide, within the context of crisis-ridden neoliberal globalization and expanding global capitalist governance. The consequences are nation-state de-evolution, social and cultural decay, and the forfeiture of public schools as engines of progress. Understanding how the historical emergence, political economic processes, and governing institutions of neoliberal globalization are adversely impacting local systems of education - and what to do about it - is important to free education advocates, civic-minded educators, student teachers, social activists, and education development specialists everywhere!"