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Intro -- Acknowledgements -- The budget holders and their support workers -- Contents -- Glossary of terms -- Abbreviations -- Tables -- Abstract -- 1 Introduction - Setting the scene -- 1.1 Rationale for the study -- 1.2 Conceptual approach -- 1.3 Research methodology -- 1.4 Language -- 1.5 Structure -- 2 Conceptualising support work relationships in the context of personal budgets -- 2.1 Introduction -- 2.2 Support work relationships and personal budgets -- 2.2.1 Support work as a relationship -- 2.2.2 Interdependence within support work relationships -- 2.2.3 Context of the support work relationship -- 2.2.4 Support work relationships in the context of personal budgets -- 2.2.4.1 Personal budgets and support work relationships -- 2.2.4.2 The administration of personal budgets and support work relationships -- 2.2.5 Summary -- 2.3 Personal budgets in Germany and Australia -- 2.3.1 German context of personal budgets -- 2.3.2 Australian context of personal budgets -- 2.3.3 Summary -- 2.4 Research questions -- 2.5 Conclusion -- 3 Methodological approach to the study -- 3.1 Introduction -- 3.2 Institutional Ethnography -- 3.2.1 Institutional Ethnography as a social theory -- 3.2.2 Institutional Ethnography as a method of qualitative inquiry -- 3.2.3 Combining the theory and empirical method of Institutional Ethnography -- 3.3 Critical reflexivity -- 3.3.1 Researcher reflexivity and Institutional Ethnography -- 3.3.2 Managing the researcher experience through critical reflexivity -- 3.4 Research participants and sites -- 3.4.1 Selection of research participants -- 3.4.1.1 Service professionals -- 3.4.1.2 Budget holders and support workers -- 3.4.1.3 Research sites -- 3.4.2 Recruitment of research participants -- 3.4.2.1 Service professionals -- 3.4.2.2 Budget holders and support workers -- 3.5 Research methods -- 3.5.1 Interviews.