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As companies strive to create better value for their customers in today's competitive marketplace, managers are beginning to realize the important role logistics plays. As they seek new ways to compete, one technique that has made headlines in the management community is benchmarking. Discusses the use of benchmarking in logistics in a few companies. Highlights the processes used, the obstacles faced and the gains made in these companies. Also analyses ways in which these obstacles were overcome. Based on these case studies, presents a generalized benchmarking process model, and identifies and discusses the steps involved. Finally, provides practical suggestions for successful implementation of a benchmarking project.

As companies strive to create better value for their customers in today's competitive marketplace, managers are begining to realize the important role logistics plays. As they seek new ways to compete, one technique that has made headlines in the management community is benchmarking. Discusses the use of benchmarking in logistics in a few companies. Highlights the processes used, the obstacles faced and the gains made in these companies. Analyses the ways these obstacles were overcome. Based on these case studies, presents a generalized benchmarking process model and identifies and discusses the steps involved. Finally, provides practical suggestions for successful implementation of a benchmarking project.

Analyses and justifies the need for information systems examining a
number of applications from the marketplace. The logistics pipeline has
become global in character and has become more complex too. Success in
such a logistics network, as demonstrated by leading edge companies,
involves close co‐ordination across various functions, countries and
cultures. Experts have predicted the widespread use of logistics
information systems. Suggests a framework for an international logistics
information system (ILIS) for a global company.