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"Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn't considered. Companies outsource various activities, which enable them to improve efficiency, reduce costs, focus more on core competencies and improve their innovation capabilities. Supply Chain Management synchronizes the efforts of all parties--particularly suppliers, manufacturers, retailers, dealers, customers--involved in achieving customer's needs. Despite much research, the relationship between customer loyalty and the supply chain strategy remains insufficiently explored and understood by practitioners and academics, while the theme has been extensively developed within marketing literature. Customer Loyalty and Supply Chain Management is the result of years of work by the authors on different projects concerning the overlapping areas of supply chains, logistics and marketing, drawing a connection between the literature to provide a holistic picture of the customer loyalty framework. Emphasis is given to the B2B context, where recent research has provided some clues to support the fact that investment in operations, new technologies and organizational strategy have had a significant role in understanding B2B loyalty, particularly in the context of global supply chains. Moreover, the book provides a modernized and predictive model of B2B loyalty, showing a different methodological approach that aims at capturing the complexity of the phenomenon. This book will be a useful resource for professionals and scholars from across the supply chain who are interested in exploring the dimension of customer loyalty in the challenging supplier and customer context."--Provided by publisher.

Specifically, this book explains loyalties: why we have them and what they do for us and society. It also places loyalty into the study of emotions such as trust and shame. By drawing on current theories and current and historical examples this book clearly establishes the components of loyalty and its place with in the theories of emotion. Additionally it develops the theoretical understanding of emotions by taking a previously ignored - yet highly topical - emotion and placing it within the theoretical perspective.

Intro -- Dedication -- Introduction -- Chapter 1: The Power of Loyalty -- Chapter 2: Loyalties at Loggerheads -- Chapter 3: The Ever Ready Accomplices -- Chapter 4: For Better or for Worse -- Chapter 5: The Thousandth Man -- Chapter 6: Bonding and Branding -- Chapter 7: Tell Me It Smells Like Roses -- Chapter 8: Reasons for Treason -- Chapter 9: The Lifeboat Ethic -- Acknowledgments -- About Eric Felten -- Notes -- Index -- Copyright.

This article analyzes intra-party dynamics and the transformation of the role of the Communist Party of the Russian Federation (KPRF) within the Russian political system. Although the party is considered to be a member of the so-called "loyal" opposition, the increasing volatility of the party system and growing political instability have implications for future relations between the KPRF and the regime. The article argues that despite the organizational strength and demonstrated loyalty to the regime, the party is currently affected by the problem of "dual commitment," epitomized by a growing center-regions cleavage and ideological incoherence. These two vectors of internal divide are shaped by the context emerging from different intra-system trends and by demographic trends affecting the interaction between the leadership and the rank-and-file of the KPRF. While in the wake of some surprising results from the 2021 legislative elections, the party still seems committed to demonstrating loyalty to the regime; in the long run, the growing intra-party cleavage is likely to affect the role of the KPRF within the party system, opening a new window of opportunity for opposition politics in Russian regions.

Competent public agencies are associated with better economic outcomes. Beyond competence, political leaders need to secure the loyalty of their agencies. Unfortunately, several theories predict a tradeoff between these two valued features. This paper finds that recruitment into agencies is meritocratic where (1) agency officials have poor outside options, (2) careers in agencies are long-lasting, and (3) agency loyalty is important. Moreover, agency competence is lower when (4) loyalty is important but the time horizon is short, and (5) outside opportunities improve but the time horizon is long. This evidence fits best with a theory of loyalty as non-contractible behavior. Adapted from the source document.

PurposeDespite the abundance of B2B loyalty programs (LPs), the research on their interplay with relationship marketing is scarce. The purpose of this paper is to investigate a LP (a relational practice) on a transactional business market to test if and how a B2B LP affects relationship outcomes.Design/methodology/approachThe study is based on dyadic research in a multi-theory framework. Data were collected from 200 small and medium enterprises that purchase office supplies from a company and merged with the company's internal records.The formative-reflective measurement model is estimated using structural equation modeling – partial least squares (SEM-PLS).FindingsRelationship quality (RQ) directly affects sales and customer share of wallet. The effect is strengthened by customer activity in a LP. RQ results directly in a longer tenure and willingness to recommend only for members of a LP.Research limitations/implicationsRQ is driven mainly by customer's evaluation of prior experience with a supplier, while a LP is based on a forward-looking promise of a reward. The results of the study point to the level of customers' activity in a LP as a boundary condition of the program's efficacy.Practical implicationsRQ affects both attitudinal and behavioral outcomes but through distinct mechanisms. Once a supplier is a preferred one, LP membership strengthens the attitudinal outcome of a relationship. The effect of RQ on company performance is magnified by the level of customer activity in a LP but not by the membership status.Originality/valueThe theoretical framework integrates transaction costs, relational contract and relational exchange theories to investigate a LP on a transactional market. The study adds to the scant literature on LPs in business-to-business and provides evidence for similarities and differences in comparison to consumer research.

Abstract.Dual loyalty arises when a citizen or group of citizens holds political allegiance to another state or entity which could challenge their loyalty to the state. What defines dual loyalty as an accusation is the assumption that it is impossible to hold multiple political loyalties, but that, simultaneously, this multiplicity is denied any validity. This article explores the concept, locating it historically and locating the false and often racist discourse that characterizes its modern usage and meaning.Résumé.La double loyauté survient quand un citoyen ou un groupe de citoyens donne son allégeance à un autre État ou à une autre entité, ce qui pourrait mettre en cause sa loyauté envers l'État. Ce qui confère à la double loyauté un caractère d'accusation, c'est la supposition qu'il est impossible d'avoir plusieurs allégeances politiques, et que, simultanément, cette multiplicité d'allégeances n'a aucune validité. Le présent article explore ce concept, en le situant sur le plan historique et en retraçant les discours faux et souvent racistes qui caractérisent son emploi et son sens modernes.