Pelayanan Birokrat Garis Depan (Street Level Bureucrat) Dalam Layanan Parkir Berlangganan di Kabupaten Jombang
Abstract in Jombang, total vehicle transportation in 2018 is calculated from June. It reached 628,273 million units, including 578,855 million units of motorcycles, 34,931 million units of cars, 16,516 million units of freight cars, 920 bus units and 51 units of heavy equipment transportation. In addition, the number of vehicles registering subscription parking in Jombang district, two wheeled vehicles which registered subscription parking is 181,225 units, while four-wheeled vehicles are 17,493 units. From the statistical data shows that the Jombang community in its transportation needs every year has increased the government issued a regulation No.04 of 2017 for the sake of the creation of parking service needs. So far the problems faced in the subscription parking services in Jombang Regency are official carving services to users of subscription parking services that are not good or discretion occurs in the field. The research method used is descriptive qualitative to provide a description of street level bureaucrats in subscription parking services in Jombang. Data collection techniques are carried out through the process of observation, interviews and documentation. The theory used is the street level bureaucrat theory put forward by Michel Lipsky street level bureaucrat. The results show that subscription parking services in Jombang Regency are still not optimal due to several factors, namely first, the demand of the community continues to develop, secondly, the lack of understanding of official parking interpreters. Third, in the supervision system that is still lacking, the fourth attitude in making service to the community can still be said to be less than optimal, the fifth client relationship feels disadvantaged, the six transportation agencies do not have SOP as implementation management, the seventh development of complaints systems has no innovation, and the eight is low community participation .Keywords: Services; Street level bureaucrat; Subscription; ParkingAbstrak Di Kabupaten Jombang transportasi kendaraan keseluruhan pada tahun 2018 yang terhitung dari bulan Juni. Mencapai 628.273 juta unit, diantaranya terdiri dari jenis sepeda motor 578.855 juta unit, mobil 34.931 juta unit, kendaraan mobil barang 16.516 juta unit, kendaraan bus 920 unit dan juga 51 unit angkutan alat-alat berat. Selain itu jumlah kendaraan yang mendaftarkan parkir berlangganan di kabupaten jombang kendaraan roda dua yang mendaftarkan parkir berlangganan sebanyak 181.225 unit sedangkan kendaraan roda empat sebanyak 17.493 unit. Dari data statistik tersebut menunjukan bahwa masyarakat jombang dalam kebutuhan transportasinya setiap tahun mengalami peningkatan pemerintah mengeluarkan perda No.04 Tahun 2017 daerah demi terciptanya kebutuhan pelayanan parkir. Sejauh ini permasalahan yang dihadapi dalam layanan parkir berlangganan di Kabupaten Jombang yaitu pelayanan jukir resmi kepada pengguna jasa layanan parkir berlangganan yang kurang baik atau terjadi diskresi dilapangan. Metode penelitian yang digunakan ialah deskriptif kualitatif untuk memberikan gambaran street level bureaucrat dalam pelayanan parkir berlangganan di Kabupaten Jombang. Teknik pengumpulan data dilakukan melalui proses observasi, wawancara dan dokumentasi. Teori yang digunakan yaitu teori street level bureaucrat yang di kemukakan oleh Michel Lipsky street level bureaucrat . Hasil menunjukan bahwasanya pelayanan parkir berlangganan di Kabupaten Jombang masih belum optimal dikarenakan beberapa faktor yaitu pertama permintaan masyarakat terus menerus berkembang kedua pemahaman juru parkir resmi yang kurang. Ketiga dalam sistem pengawasan yang masih kurang keempat sikap jukir dalam melakukan pelayanan kepada masyarakat masih dapat dikatakan kurang maksimal, kelima hubungan klien merasa dirugikan,keenam dinas perhubungan tidak memiliki SOP sebagai managemen pelaksaan,ketujuh pengembangan sistem pengaduan belum ada inovasi, dan kedelapan partisipasi masyarakat rendah.Kata Kunci : Pelayanan; Street level bureaucrat; Parkir Berlangganan