Article(electronic) SSRN2021

Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail

In: Gallino, Santiago, Nil Karacaoglu, and Antonio Moreno. "Need for Speed: The Impact of In-Process Delays on Customer Behavior in Online Retail." Operations Research (2022).

Gallino, Santiago; Karacaoglu, Nil; Moreno, Antonio

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