Book(electronic)2021

The Palgrave handbook of co-production of public services and outcomes

In: Palgrave handbooks

Löffler, Elke; Bovaird, Tony

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Abstract

Intro -- : Acknowledgements -- : Contents -- : Notes on Contributors -- : List of Figures -- : List of Tables -- : List of Boxes -- Part I Introduction and Definitions of Co-Production -- 1 User and Community Co-production of Public Services and Outcomes-A Map of the Current State of Play -- Introduction -- Structure of the Handbook -- Definitions -- Disciplinary Roots of Co-production -- Different Perspectives on Co-production -- Co-commissioning of Public Services and Outcomes -- Co-design of Public Services and Outcomes -- Co-delivery of Public Services and Outcomes -- Co-assessment of Public Services and Outcomes -- Implementing and Scaling Co-production in Public Service Organisations and Systems -- Governance of Co-production -- Future Research Agenda -- References -- 2 User and Community Co-production of Public Value -- Introduction -- Definitions of User and Community Co-production -- Co-production as a Pathway to Public Value -- Co-production as Citizen Voice and Citizen Action: The Four Co's -- Change Management of Co-production: The Co-production Star Model -- Step 1: Map It! -- Step 2: Focus It! -- Step 3: People It! -- Step 4: Market It! -- Step 5: Grow It! -- Case Study: Implementing the Co-production Star in Jobcenter MainArbeit, Germany -- Summary -- References -- Part II Disciplinary Roots of Co-production -- 3 Co-production in Political Science and Public Administration -- Co-production in Political Science and Public Administration -- Origins -- Surge and Decline in Co-production Research -- Surge -- Decline -- Extending the Co-production Concept -- Participants in Co-production -- Phases or Stages of the Service Cycle Included in Co-production -- A Resurgence of Interest: Co-production in Political Science and Public Administration -- Conclusion: Co-production in Political Science and Public Administration -- References.

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Book(electronic)#12021

The Palgrave Handbook of Co-Production of Public Services and Outcomes

In: Springer eBook Collection

Löffler, Elke; Bovaird, Tony

1. User and community co-production of public services and outcomes: A map of the current state of play -- 2. Co-production for public value -- 3. Co-production in political science and publication administration -- 4. The political economy foundations of co-production -- 5. How to work more inclusively with 'the people it's about' to foster more inclusive outcomes: A behavioural insight and behavioural design perspective on co-production -- 6. Co-production from a public service logic perspective -- 7. Understanding co-production as a social innovation -- 8. The important of co-production in branding as governance strategy -- 9. Getting to authentic co-production: An Asset-Based Community Development perspective on co-production -- 10. Law and co-production: The important of citizenship values -- 11. Discover Together: Attempting to alter understanding and practices in governments' work with citizens -- 12. Co-production from a third sector perspective -- 13. Co-commissioning at the micro-level: Personalized budgets in health and social care -- 14. A strategic management approach to co-commissioning public services -- 15. Co-commissioning at neighbourhood and city-wide level through participatory budgeting -- 16. Co-designing healthcare services with patients -- 17. Co-design of public spaces with local communities -- 18. Co-designing neighbourhood-level social improvement and innovation -- 19. It's all in the practice: Towards quality co-design -- 20. Co-delivery: A framework and case studies -- 21. Co-producing desistance? The role of peer support -- 22. Co-assessment through digital technologies -- 23. Co-assessment through citizens and service users in audit, inspection and scrutiny -- 24. Relational leadership: An analytical lens for the exploration of co-production -- 25. Skilling and motivating staff for co-production -- 26. Citizens' motivations for co-production: Willingness, ability and opportunity at play -- 27. Vulnerable citizens: Will co-production make a difference? -- 28. Risk and resilience management in co-production -- 29. Can co-production promote participatory public governance? -- 30. ICT-Based Co-production: A public values perspective -- 31. Beware of the dark side: Avoiding governance pitfalls in co-production -- 32. Understanding, analysing and addressing conflicts in co-production -- 33. Experimental methods for investigating co-production -- 34. Co-production: Using qualitative and mixed-methods -- 35. Co-producing research with service users and communities -- 36. Developing evidence-based co-production.