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Cover -- Copyright -- Contents -- Foreword -- Acknowledgements -- Preface -- Glossary -- 1. Sustainable Development and the Water Industry -- 1.1 Sustainable Development -- 1.2 Sustainable Development and the Water Industry -- 1.3 Sustainability Criteria -- 1.3.1 International approaches to developing sustainability criteria -- 1.3.2 UK approaches to developing sustainability criteria -- 1.4 Water Industry Appropriate Sustainability Criteria -- 1.4.1 Economic criteria -- 1.4.2 Environmental criteria -- 1.4.3 Social criteria -- 1.4.4 Technical criteria -- 2. Decision Making for Sustainable Development -- 2.1 Drivers for improving the quality of Water Industry decisions -- 2.2 Types of decision supported -- 2.3 The SWARD concept -- 2.4 Options appraisal and decision making -- 2.5 Tools to assist decision making -- 2.5.1 Decision Analysis Methods -- 2.5.2 Limits to Objectivity in Decision-Making -- 2.5.3 Multi Criteria Decision Making Methods -- 2.5.4 Use of Multi-Criteria Decision-Making Methods within SWARD -- 2.5.5 Value management -- 2.5.6 Use of Value Management within SWARD -- 3. Decision Support Processes - Implementing SWARD -- 3.1 Phase 1 - Define Objectives -- 3.2 Phase 2 - Generate options -- 3.3 Phase 3 - Select criteria and indicators -- 3.4 Phase 4 - Collect data and generate information -- 3.4.1 Tools for generating data -- 3.5 Phase 5 - Analyse Options -- 3.6 Phase 6 - Selection of preferred option -- 3.6.1 Risk and Uncertainty -- 3.6.2 Incorporation of Intangible Aspects -- 3.6.3 Making a Decision (Box 3.10 and Box 3.11) -- 3.7 Phase 7 - Post decision phase: Monitoring and Feedback -- 3.7.1 Decision Review -- 3.7.2 Process Review -- References -- Appendices -- Appendix A: Sustainability Indicators -- Appendix B: Data Collection and Information Generation -- Appendix C: Multi-Criteria Analysis Techniques and Their Application.
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