Meaningful healthcare experience design: improving care for all generations

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Author -- Introduction -- Section 1 Meaningful Healthcare Experiences -- 1 Meaning in Life as Meaning in Healthcare -- Meaning in Life -- Meaning in Work -- Meaning in Healthcare -- Summary -- 2 Meaningful Healthcare Experiences for People Receiving Care -- 3 Meaningful Healthcare Experiences for People Delivering Care -- 4 Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences -- Proxemics and Meaningful Experience Design -- Emotions and Meaningful Experience Design -- Power and Meaningful Experience Design -- Generations and Meaningful Experience Design -- Summary -- Section 2 Designing Meaningful Healthcare Experiences -- 5 A Healthcare Experience -- 6 Healthcare Service Processes from a Sociotechnical Perspective -- 7 The Three Value Streams of American Healthcare Experiences -- 8 Organizational Process Value Stream -- 9 The Value Stream of People Receiving Care -- 10 The Value Stream of People Delivering Care -- 11 Meaningful Healthcare Experience Design Map -- Section 3 Implementing Meaningful Healthcare Experience Design in Organizations -- 12 Meaningful Experience Design as the Foundation of Healthcare Quality -- 13 Aligning Organizational Structures for Meaningful Experience Design -- Structure for People Receiving Care -- Structure for People Delivering Care -- Organizational Structure -- 14 Introducing Meaningful Healthcare Experience Design into Healthcare Organizations -- Step 1 - Senior Leadership Appoints a Small Taskforce to Explore Meaningful Experience Design and to Develop a Proposal for Leadership to Review and Approve -- Step 2 - Integrate Organizational Structures to Support Meaningful Experience Design -- Step 3 - Develop Training Materials for Meaningful Experience Design.