Teams in the Digital Workplace: Technology's Role for Communication, Collaboration, and Performance

In: Small group research: an international journal of theory, investigation, and application, Volume 55, Issue 1, p. 139-183

Open Access

Abstract

This paper addresses the need for theoretical advancements in understanding team processes and the impact of technology on teams. Specifically, it examines the use of digital collaboration technologies by organizational teams and their effect on team communication and collaboration. Using the concept of affordances as a theoretical lens, the paper explores the potential relationships between technology affordances and essential team processes. It also provides an agenda for future research on social technologies and teams as well as novel methodological approaches for better understanding the ways in which digital technologies are affecting team processes and performance in the workplace.