Telecommunications service providers as payment facilitators

In: European business review, Volume 99, Issue 4, p. 228-234

Abstract

The role of the telephone company has evolved over the years and is still changing. "Telcos" are now solution providers helping businesses and people gain business advantage through communication. Examines the potential for telecommunication providers as Internet service providers and e‐commerce facilitators. Summarises the results of the first year of the trials for BT Array, the company's first micro billing service which has explored that demand from both consumers and retailers wishing to buy and sell on the Internet. Argues that the ability to transfer small payments will lead to new business models and encourage new entrants to the market. Highlights the importance of user friendly e‐commerce Web sites, ease of use and "valued" content to ensure success.