Article(electronic)May 1, 1995
Integrating TQM and HRM
In: Employee relations, Volume 17, Issue 3, p. 75-86
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Abstract
Reviews the main tenets of TQM and strategic HRM, and identifies
both similarities and tensions between the two approaches. Presents a
case study of Tubemakers Australia, winner of an Australian Quality
Award. Illustrates how Tubemakers managed the integration of TQM and
strategic HRM. Particular strengths of Tubemakers′ approach were its
ability to centralize strategic elements of TQM while still providing
the workplaces with sufficient latitude to address the specific needs of
their employees.
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