More than a digital system: how AI is changing the role of bureaucrats in different organizational contexts
In: Public management review, Band 26, Heft 2, S. 379-398
ISSN: 1471-9045
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In: Public management review, Band 26, Heft 2, S. 379-398
ISSN: 1471-9045
In: Public administration review: PAR, Band 80, Heft 6, S. 989-1000
ISSN: 1540-6210
AbstractGovernments are increasingly implementing smart and digital approaches to promoting citizen participation. However, whether online participation platforms are tools that improve inclusivity in citizen participation remains underexplored. To address this gap, this article focuses on the role of recruitment messages and their effect on participation in an online participation platform by gender and age. A field experiment with a neighborhood census sample (N = 6,066) shows that online participation dips for younger and older citizens and is equal among women and men. For the age groups between 60 and 75, differences in the control and intervention recruitment messages significantly impacted participation. These findings can help public managers tailor recruitment strategies to facilitate inclusive participation and represent a first step toward learning what types of messages are effective for whom.