Emotional Intelligence and Tacit Knowledge Management in Hospitality
In: Journal of Tourism, Heritage & Services Marketing (JTHSM), 2019, Vol. 5, No. 2, pp. 3-10, DOI: 10.5281/zenodo.3601651
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In: Journal of Tourism, Heritage & Services Marketing (JTHSM), 2019, Vol. 5, No. 2, pp. 3-10, DOI: 10.5281/zenodo.3601651
SSRN
In: Journal of Tourism, Heritage & Services Marketing, Band 5, Heft 2, S. 3-10
Several researchers stressed out the importance of tacit knowledge underlying the fact that it is a type of knowledge, almost impossible to articulate, codify and thus to transfer. Based on the argument of Avdimiotis (2016) that tacit knowledge could be acknowledged, acquired and transferred through employees' behavioral patterns, the present paper seeks to associate emotions - as determinant factor of behavior - with tacit knowledge management in hospitality establishments. To prove the association a quantitative research was held on a stratified sample of 128 hotel employees in Northern Greece. The research model was based on Nonaka and Takeuchi (1995) SECI knowledge transfer model and Salovey and Mayer Emotional Intelligence model. Findings indicate that both Emotional Intelligence and Tacit knowledge are strongly associated, leading to the inference that E.I. is a structural element of tacit knowledge.
In: International journal of tourism policy: IJTP, Band 4, Heft 3, S. 222
ISSN: 1750-4104
In: Journal of Contemporary Education Theory & Research (JCETR), 2020, Vol. 4, No. 1, pp. 3-7, DOI: 10.5281/zenodo.3769219
SSRN
In: Journal of Contemporary Education Theory & Research, Band 4, Heft 1, S. 3-7
Purpose: This study focuses on the exploration of leadership styles adopted by principals of special schools. The study also examines the degree of teachers' job satisfaction. In addition, the study aims to explore the possible relationship between the leadership style adopted by school principals and the level of teachers' job satisfaction.
Methods: Towards this scientific purpose a qualitative research was administered, among 69 teachers who work in 5 special schools in Northern Greece. For the purpose of this study, questionnaires consisting of closed-ended questions were used.
Results: The results of this study demonstrate that teachers who work in special schools favor to work with a principal who adopts the transformational leadership style, who maximizes the teachers' sense of autonomy and constitutes a source of inspiration. In addition, this study demonstrate that when the school principal adopts the transformational leadership model as well as the democratic leadership style, then teachers' job satisfaction is enhanced.
Implications: Findings indicated that transformational leadership is the basis upon significant educational and organization issues should be addressed. Future research could also include school principals' responses so that it is possible to compare the responses of these two different groups -both principals and teachers- and study possible differences.