Meaningful Healthcare Experience Design: Improving Care for All Generations

Abstract

Cover -- Half Title -- Title Page -- Copyright Page -- Dedication -- Table of Contents -- Preface -- Author -- Introduction -- Section 1 Meaningful Healthcare Experiences -- 1 Meaning in Life as Meaning in Healthcare -- Meaning in Life -- Meaning in Work -- Meaning in Healthcare -- Summary -- 2 Meaningful Healthcare Experiences for People Receiving Care -- 3 Meaningful Healthcare Experiences for People Delivering Care -- 4 Proxemics, Emotions, Power, and Generations in Meaningful Healthcare Experiences -- Proxemics and Meaningful Experience Design -- Emotions and Meaningful Experience Design -- Power and Meaningful Experience Design -- Generations and Meaningful Experience Design -- Summary -- Section 2 Designing Meaningful Healthcare Experiences -- 5 A Healthcare Experience -- 6 Healthcare Service Processes from a Sociotechnical Perspective -- 7 The Three Value Streams of American Healthcare Experiences -- 8 Organizational Process Value Stream -- 9 The Value Stream of People Receiving Care -- 10 The Value Stream of People Delivering Care -- 11 Meaningful Healthcare Experience Design Map -- Section 3 Implementing Meaningful Healthcare Experience Design in Organizations -- 12 Meaningful Experience Design as the Foundation of Healthcare Quality -- 13 Aligning Organizational Structures for Meaningful Experience Design -- Structure for People Receiving Care -- Structure for People Delivering Care -- Organizational Structure -- 14 Introducing Meaningful Healthcare Experience Design into Healthcare Organizations -- Step 1 - Senior Leadership Appoints a Small Taskforce to Explore Meaningful Experience Design and to Develop a Proposal for Leadership to Review and Approve -- Step 2 - Integrate Organizational Structures to Support Meaningful Experience Design -- Step 3 - Develop Training Materials for Meaningful Experience Design.

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Meaningful healthcare experience design: improving care for all generations

Goodwin, Scott

Goodwin, Scott

Abstract

"This book offers a new perspective on improving healthcare that draws inspiration from sources as diverse as American healthcare history, Lean Six Sigma, patient experience, employee engagement, clinical microsystems, physician burnout and industrial design thinking. This work focuses on the three values streams that form the foundation of all healthcare service processes: healthcare-worker value stream, patient value stream and organizational process. The interaction of patients and healthcare workers in the context of these three value streams creates the meaningful experience that is essential to healing and to the success of healthcare organizations. Meaningful Experience Design (MXD) guides the work of designing these value streams and improving them to promote daily experiences that are meaningful and healing for both patients and healthcare workers"--

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