Medical Clinics and Practices: Understanding How They Work and Why
Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- About the Author -- SECTION I: INTRODUCTION -- 1 Why Write this Book?. -- 2 How to Use this Book. -- SECTION II: OVERVIEW ON CLINICS INCLUDING THE PEOPLE AND PAYERS -- 3 General Questions to Help Understand a Clinic or Medical Practice. -- Who are the Providers? -- Who are the Managers and Administrators? -- Who are the Clinical Staff? -- Who are the Support Staff? -- Who are the Patients? -- How is the Organization Paid? -- What is the Payer Mix? -- SECTION III: PATIENT THROUGHPUT, PATIENT FLOW, AND CAPACITY -- 4 Questions to Understand how Patients Access Care or Patient Access. -- What Type of Care do Patients Access? -- How do Patients Access Care? -- How Long do Patients Wait to Access Care? -- 5 Questions to Understand the Basics of the Clinic Capacity. -- What Types of Point of Care Space Exist? -- How Many Point of Care Spaces Exist? -- What Hours of the Day and Days of the Week is the Clinic Open? -- How Many Providers are Working During Which Hours and Days? -- How Many Providers are Working Compared to Space Available to Work? -- 6 Questions to Understand what Happens before the Patient Visits. -- How Much of the Check-In, Registration, and Payment Processing can a Patient do Before Setting Foot in the Clinic? -- How Much Health Screening and Form Filling Out is Done in Advance? -- What Tasks do the Front Office do to Prepare for Each Patient that Visits? -- What Tasks do the Clinical Staff do to Prepare for Each Patient that Visits? -- What Tasks do Providers do to Prepare for Each Patient that Visits? -- 7 Questions to Understand Location of a Clinic and a Location Strategy for the Clinic. -- Physically, Where is the Clinic Located? -- Physically What Type of Space is it? -- How Accessible is the Clinic? -- What is the Market Competition Like in the Area?.