Buch(elektronisch)2007

Organizing for Quality: The Improvement Journeys of Leading Hospitals in Europe and the United States

Bate, Paul; Mendel, Peter; Glenn, Robert

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Abstract

Cover -- Half Title -- Title Page -- Copyright Page -- Table of Contents -- Foreword -- Preface and acknowledgements -- The Nuffield Trust -- About the authors -- List of figures, tables and boxes -- Glossary -- Reader's guide -- 1: Introduction -- 2: The art, the science, and the sociology of improvement: San Diego Children's Hospital -- 3: Organizational and professional identity: crisis, tradition and quality at the Royal Devon and Exeter NHS Foundation Trust -- 4: Organizational learning and sustained improvement: the quality journey at Cedars-Sinai Medical Center, Los Angeles -- 5: Building a system of leadership for quality improvement: a Dutch hospital in pursuit of perfection -- 6: Smart socio-technical design in healthcare organizations: sustaining quality improvement at the Luther Midelfort Mayo Health System -- 7: Empowering quality: demonstration and democratization at the Peterborough and Stamford Hospitals NHS Foundation Trust -- 8: Mobilizing for quality: the case of an HIV/AIDS treatment center in Albany, New York -- 9: A practitioner's codebook for the quality journey -- 10: Towards a process model of organizing for quality -- 11: Journey's end: epilogue and final reflections -- Annex 1: Achieving and sustaining healthcare quality: a codebook for quality and service improvement -- Annex 2: Codes, labels and shorthand descriptions -- References -- Index