The skilled communicator in social work: the art and science of communication in practice

Cover -- Contents -- List of Figures -- Preface -- 1 The Skilled Communicator in Social Work -- Skilled communication in social work: What is it? -- The art and science of skilled communication -- The dynamic model of communication -- The working alliance -- The practice context -- Communication and diversity -- The structure of the book -- Conclusion -- Review questions -- Part 1 The Foundations of Skilled Communication -- 2 Preparing to Communicate -- The nature and role of preparation for communication -- Practical tasks in preparing to communicate -- Analysing our organisational and professional obligations -- Articulating our professional purpose -- Preparing for the "use of self" -- Understanding and adapting the personal "self" in practice -- Our social identities -- Our emotional capacities -- Regulating our emotions -- Strategies for emotion regulation -- Our attitudes and judgements -- Conclusion -- Review questions -- Recommended further reading -- 3 Core Communication Skills -- Listening skills -- Listening with two or more people -- Non-verbal communication -- Appearance, identity and communication -- Touch -- Observation skills -- Building a shared understanding: Reflective listening and speaking skills -- The use of questions -- Demonstrating sympathy and empathy -- Strengths and limits of empathy -- Conclusion -- Review points and questions -- Recommended further reading -- 4 Communication and Heightened Emotions -- Communication and emotions -- What are heightened emotions? -- Factors contributing to heightened emotional states -- The brain and heightened emotions -- Heightened emotional states and communication -- Heightened emotional states and social work practice -- Phase 1: Pre-escalation -- Phase 2: Escalation -- Types of triggers -- Recognising and responding to heightening emotions.

Intro -- Halftitle -- Title -- Copyright -- Contents -- List of Figures -- Preface -- 1 The Skilled Communicator in Social Work -- Skilled communication in social work: What is it? -- The art and science of skilled communication -- The dynamic model of communication -- The working alliance -- The practice context -- Communication and diversity -- The structure of the book -- Conclusion -- Review questions -- PART 1 The Foundations of Skilled Communication -- 2 Preparing to Communicate -- The nature and role of preparation for communication -- Practical tasks in preparing to communicate -- Analysing our organisational and professional obligations -- Articulating our professional purpose -- Preparing for the "use of self" -- Understanding and adapting the personal "self" in practice -- Our social identities -- Our emotional capacities -- Regulating our emotions -- Strategies for emotion regulation -- Our attitudes and judgements -- Conclusion -- Review questions -- Recommended further reading -- 3 Core Communication Skills -- Listening skills -- Listening with two or more people -- Non-verbal communication -- Appearance, identity and communication -- Touch -- Observation skills -- Building a shared understanding: Reflective listening and speaking skills -- The use of questions -- Demonstrating sympathy and empathy -- Strengths and limits of empathy -- Conclusion -- Review points and questions -- Recommended further reading -- 4 Communication and Heightened Emotions -- Communication and emotions -- What are heightened emotions? -- Factors contributing to heightened emotional states -- The brain and heightened emotions -- Heightened emotional states and communication -- Heightened emotional states and social work practice -- Phase 1: Pre-escalation -- Phase 2: Escalation -- Types of triggers -- Recognising and responding to heightening emotions.