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Capriccio Script
In: Framework: the journal of cinema and media, Band 56, Heft 1, S. 71-139
ISSN: 1559-7989
Capriccio Script
In: Framework: the journal of cinema and media, Band 56, Heft 1, S. 71
ISSN: 1559-7989
Post-Script
In: China report: a journal of East Asian studies = Zhong guo shu yi, Band 31, Heft 1, S. 149-151
ISSN: 0973-063X
Hostile Scripts
In: A Guide to Computer Network Security, S. 133-143
Family Scripts
In: Family relations, Band 46, Heft 3, S. 313
ISSN: 1741-3729
Post Scripts
In: The women's review of books, Band 6, Heft 4, S. 19
Women, Scripts and Conditioning
In: Gender studies, Band 21, Heft 1, S. 131-151
ISSN: 2286-0134
Abstract
Despite educational and employment advancements, research indicates that traditional and sexual scripts are nevertheless often considered and adhered to as related to gendered conditioning. This manuscript reviews the traditional sexual script and sexual script theory, provides application illustrations of the theories and discusses the implications of such conditioning, particularly for women.
Script and Proposal Formatting
In: Writing for Multimedia and the Web, S. 63-83
"Scripts Are Beautiful": Managers' and Agents' Views of Script Use in Call Centers
In: International journal of business communication: IJBC ; a publication of the Association of Business Communication, Band 58, Heft 3, S. 333-357
ISSN: 2329-4892
Some recent studies have reported how call centers employ low-skilled workers and how agents work robotically using scripts when assisting customers on the phone; other studies have focused on how they need to be "native speaker"–like in their language fluency when serving customers; and yet others talk of the repressive nature of the industry where agents become emotionally, culturally, and linguistically exhausted, exacerbated by the prescriptive and highly regulated use of scripts at work. While acknowledging that the use of scripts in call centers can result in agent disengagement and customers feeling they are talking to robots, this is not the complete story. This study aims to report on the use of scripts in the global call center industry, which may place their use in a more positive light. After first defining what is meant by "scripting" in this context, two case studies are reported on where line managers and agents found script use to be helpful in a number of ways. The first case study uses data gathered in an offshored monolingual call center in Manila, and the second study uses data gathered in a multilingual call center in London. How both managers and agents use scripts and how they perceive them are the focus areas of this study, and while arguably there are a number of problems with this practice, there are also self-reported benefits in supporting effective communication and positive business outcomes in the call centers.
Inventory Post Script
In: Latin American research review: LARR ; the journal of the Latin American Studies Association (LASA), Band 9, Heft 3, S. 185
ISSN: 0023-8791
Inventory Post Script
In: Latin American research review: LARR ; the journal of the Latin American Studies Association (LASA), Band 9, Heft 3
ISSN: 0023-8791