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This paper critically discusses the future of User Experience (UX) research across the tech industry and hence the shift from classic usability research towards design-led approaches, quantitative research discipline, A/B testing and telemetry. Likely causes for this shift are addressed to empower the UX research discipline to remain relevant. The areas covered include the identity crisis and democratization of UX research; evolvement and sustainability of the UX discipline; and fusion of UX across heterogeneous fields. The adaptations to this shift are discussed from the Point of View (PoV) of practitioners. This includes offering clarity and meaning based on the organizational context and product positioning; and also leveraging deep understanding human behavior with a focus on data integrity that relates to the technology and environment.

This study was supported by the Ministry of Education and Science of Estonia (SF0180127s08 grant), the Estonian Research Council (IUT2-16, PRG-352, and MOBERC20), the Czech Science Foundation (17-18112Y) and project SustES - Adaptation strategies for sustainable ecosystem services and food security under adverse environmental conditions (CZ.02.1.01/0.0/0.0/16_019/0000797), the EU through the European Regional Development Fund (Centres of Excellence ENVIRON, grant number TK-107, EcolChange, grant number TK-131, and the MOBTP101 returning researcher grant by the Mobilitas Pluss programme) and the European Social Fund (Doctoral School of Earth Sciences and Ecology). This work was also supported by Academy of Finland (294088, 288494), and from the European Research Council (ERC) under the European Union's Horizon 2020 research and innovation programme under grant agreement No [757695]. We would like to thank Marek Jakubík for his technical support ; Preprint

Nationality — Loss of — Naturalization — Re-Naturalization — Force majeure — Enemy Character of Property resulting from Enemy Naturalization of Owner.

In the past decade, cataloguing and classification and information literacy have experienced a critical turn, acknowledging the political, economic, and social forces that shape complex information environments. Library user experience (UX) has yet to undergo such a transformation, however; instead, it continues to be seen as a toolkit of value-neutral approaches for evaluating and improving library services and spaces to enhance user satisfaction and engagement. Library UX draws upon ethnography but is also informed by the principles and values of usability and design. Little attention has been paid to the origins or epistemological underpinnings of UX as a construct, the ways these inform UX practice, and ultimately, how they impact what academic libraries are and what they do, however. With the exception of a 2016 article by Lanclos and Asher, the relationship between corporatism, UX, and the mission and values of academic libraries has yet to be acknowledged or examined. This paper seeks to address this gap. While a handful of library UX practitioners have started to promote a more thoughtful study of individuals' activities and needs, in the main, library UX remains a theoretically weak practice, one that sets out to solve complex problems with practical "solutions." The failure to interrogate UX as a construct and a practice necessarily forecloses the user-centered problems we address, the tools and strategies we use, and the solutions we propose. We contend that UX would benefit from a deeper engagement with user-centered theories emerging from Library and Information Science (LIS) and critical and feminist perspectives on practice, embodiment, and power or risk perpetuating oppressive, hegemonic ideas about the academic library as a white space and its users as able-bodied.

El Cuaderno del Centro de Estudios de Diseño y Comunicación número 126 (2021/2022): Se necesita usuario con experiencia. UX, coordinado por Jimena Alarcón y Roberto Céspedes; presenta temáticas vigentes, aterrizadas a proyectos variados con una diversidad de enfoques, lo cual es muy enriquecedor para las disciplinas del Diseño.

Systematic interdisciplinary research on usability that takes gender into account is still in its infancy. These conference proceedings document the first German language symposium devoted to this theme. The papers include examples from research and practice, recommendations for gender-sensitive software design, and theoretically grounded approaches for reflecting on gender in the usability engineering process and in HCI research.

Se reconoce la vigencia en el tratamiento de las temáticas y problemas abordados en este número. Los niveles alcanzados desde los presupuestos, afirmaciones y conclusiones formulados son coherentes con los propósitos que se plantean en cada escrito.

La línea de investigación Diseño y Ergonomía está muy bien representada a través de los artículos seleccionados para esta edición. Abordar temas interdisciplinarios que están directamente asociados con interfaces y proyectos. Con diferentes artículos que tratan sobre sostenibilidad, innovación, servicios, casos de estudio, aplicación de métodos de investigación e intervención en el diseño. La calidad del análisis es satisfactoria y retrata cuestiones contemporáneas en la realidad de las localizaciones analizadas.

El Proyecto de Investigación 7.3 reflexiona e investiga sobre la experiencia de usuario, dado que la interactividad del usuario con un dispositivo o entorno determinado genera cambios, actualizaciones y mejoras en los objetos físicos y tecnológicos diseñados, que redundan en su beneficio. Por tanto, los consumidores pasan a ser, de algún modo, diseñadores de los objetos que perciben, conocen y utilizan. Esa percepción depende de factores de distinto tipo. Algunos componentes están vinculados al diseño, de manera lógica, como el software, el hardware, la accesibilidad, la función, la visualidad. Sin embargo, otros factores tienen que ver con lo emocional: la empatía comunicacional, la confiabilidad, la fidelización, entre otros aspectos menos racionales. La inteligencia de los antes llamados destinatarios del diseño incorpora no solamente su mirada positiva o negativa sobre los servicios, productos o dispositivos, sino que además produce, por sí sola, cambios sustanciales que pasan a ser fundamentales en el proceso creativo y proyectual. El usuario está presente desde el comienzo mismo de la tarea del diseñador como un colaborador inexorable.

Frontmatter --Grußwort --Inhalt --Einleitung /Marsden, Nicola / Kempf, Ute --I. Geschlecht im Gestaltungsprozess --Vergeschlechtlichte Anwender_innen-Erlebnisse und User Experience als soziomaterielles Konzept /Allhutter, Doris --Diffractive Design /Bath, Corinna --Usability und Intersektionalitätsforschung -- Produktive Dialoge /Lucht, Petra --Doing Gender im IT-Design -- Zur Problematik der (Re-)Konstruktion von Differenz /Sell, Saskia --II. Erweiterung bestehender Vorgehensweisen --Gender-/Diversity-Aspekte in der Informatikforschung: Das GERD-Modell /Maaß, Susanne / Draude, Claude / Wajda, Kamila --Geschlechter- und intersektionalitätskritische Perspektiven auf Konzepte der Softwaregestaltung /Paulitz, Tanja / Prietl, Bianca --Personas und stereotype Geschlechterrollen /Marsden, Nicola / Link, Jasmin / Büllesfeld, Elisabeth --III. Geschlecht als Einschreibung in Software --Multidimensional Gendering Processes at the Human-Computer-Interface: The Case of Siri /Both, Göde --Was ist Gewalt und wie heißt er? Semantische Gewalterkennung aus Sicht der Gender Studies /Irrgang, Melanie --IV. Diversity als Voraussetzung --Gendability -- Gender und Diversity bewirken innovative Produkte /Erharter, Dorothea / Xharo, Elka --Viele Facetten. Geschlechter- und diversityfreundliche Mediengestaltung in technischen Bereichen /Knoll, Bente --Integration von Gender und Diversity-Aspekten in die Informatik-Lehre -- Ausgewählte Beispiele der FH Erfurt und der TU Ilmenau /Probstmeyer, Kristin / Schade, Gabriele --V. Nutzungsgruppen und Geschlecht --Eine andere User Experience: Menschen mit depressiven Erkrankungen /Thielsch, Meinald T. / Kemper, Veronika / Stegemöller, Ina --Assessing the influence of gender towards the adoption of technology-enabled self-service systems in retail environments /Zagel, Christian / Süßmuth, Jochen / Glomann, Leonhard --VI. Personen und Anlässe --Die Fachtagung Gender-UseIT: Wissenschaft und Praxis im Dialog /Kempf, Ute / Marsden, Nicola --Die Autorinnen und Autoren

Der Inhalt ist gegliedert in drei Teile: Teil I Was brauche ich, wenn ich anfange zu konzipieren, zu gestalten oder zu programmieren? (Unterscheidung Usability und User Experience, Erkenntnisse aus Studien, Forschung und Projekte, menschliche Wahrnehmung, Gestaltgesetze, Normen und Gesetze Usability ISO 9241, ISO 9241-210, ISO 14915, ISO 25000, ISO 9000, ISO 9001, Nutzer in der Produktentwicklung miteinbeziehen ...), Teil II Nutzer kennen lernen und für sie konzipieren (Fokusgruppe, Befragung, Vor-Ort-Beobachtung, Personas, Card Sorting, Scribbles, Wireframes, Papierprototypen, Mockups und Prototypen, Usability-Tests, Remote-Usability-Tests, Guerilla-Usability-Tests, Usability-Reviews, A/B-Tests, aus dem Nutzerverhalten lernen, Informations- und Navigationsarchitektur, Gestaltungsraster und responsives Design ...), Teil III Usability-Guidelines (Navigationskonzepte, Kopfzeile, Fußzeile, Farbe, Ästhetik und Usability, Schriftarten und Textformatierung, Sprachwahl und mehrsprachige Sites, nutzerfreundlich schreiben ...)

Worum geht es? -- Das UX-Management-Framework: Was gehört dazu, wirklich nutzerzentriert zu sein? -- Der UX-Status-Quo: Wie bereit ist meine Organisation für User Experience? -- Die UX-Vision: Wohin soll die Reise gehen? -- Menschen: Wie verändern sich Teamzusammensetzungen und Kompetenzen? -- Prozesse: Wie verändern sich Vorgehensweisen? -- Kultur: Wie verändert sich die Unternehmenskultur? -- Die UXM-Potentialfeld-Analyse: Wie es nach dem Reifegrad-Check weitergehen kann.

Recognizing the prevalence of initiatives to align technology with social values through design and "by design" (such as privacy by design, security by design, and governance by design), this dissertation explores the current and potential role of design techniques in attending to values, and analyzes user experience (UX) professionals' "values work" practices—practices used to surface, advocate for, and attend to values—within large technology companies. The first part of the dissertation interrogates the relationship between values and design practices, looking at privacy as a case study. A review of human computer interaction literature about privacy and design suggests the importance of thinking about the purpose of design, who does the work of design, and on whose behalf is design work done. In order to better understand how design in the service of "values work" could be used towards purposes of exploration, critique and speculation, I create a set of speculative design fictions depicting a range of fictional products that suggest different sets of privacy harms. These designs serve as way to surface and foster reflection on values. The success of this design intervention in a laboratory setting sparked interest in understanding whether and how design approaches were used in values work within the technology industry. The second part of the dissertation seeks to understand the practices and strategies of UX professionals who already see addressing values as a part of their practice. I conducted interviews with UX professionals working at large technology companies, and field observations at meetups in the San Francisco Bay Area about technology design and values. These UX professionals report doing values work as a part of everyday configurations of UX work, such as when designing interfaces or conducting user research. More strikingly, UX professionals also report on engaging in a range of other activities aimed at shaping the organization, rather than a technical product or system. These practices are used by UX professionals to re-configure how values work is conducted at their organizations in several ways: by making more space for UX professionals' values work; by getting others in the organization to adopt human-centered perspectives on values; and by changing the politics and strategies of the organization regarding values. Moreover, UX professionals' values work practices occur within relations and systems of power. UX professionals often engage in tactics of soft resistance, seeking to subtly subvert existing practices towards more values-conscious ends while maintaining legibility as conducting business-as-usual within the organization. Together, these values work practices create social and organizational infrastructures to promote an alternative sociotechnical imaginary of large technology companies in a way that views these companies and their workers as more cognizant, proactive, and responsible for identifying and addressing social values, in particular reducing harms to users and other stakeholders.The last part of the dissertation reflects on the politics of using speculative design techniques in the service of values work. Experiences sharing speculative designs with others who interpreted the designs in ways that do not recognize their speculative, critical, and reflective nature, raises questions about how speculative design can be re-appropriated by or co-opted towards the very ends that are being critiqued and reflected upon. One approach to this dilemma might be to conduct speculative design work with and for specific groups of stakeholders, instead of for broad public discussion. Another approach might be to create organizational fictions that focus a designer's and viewer's attention more on practices and social relationships, compared to traditional speculative designs that focus attention on fictional products. Informed by the practices of UX professionals involved in values advocacy, the dissertation concludes by suggesting a new purpose for design, design for infrastructuring imaginaries, to complement the social practices of values advocacy. I reflect on the politics of choosing design as a mode of action when conducting values work, and reflect on implications that this work has for values in design researchers, practitioners, and stakeholders.