Suchergebnisse

Aus sowjetischer Sicht

Aus sowjetischer Sicht

Las PYMES son un motor importante en la economía mexicana pero casi la mitad de ellas fracasan antes de los dos años de vida por varias razones, especialmente debido a una deficiente administración. Los autores dan a conocer que algunas PYMES mexicanas ya están implementando Balanced Score Card (BSC) con resultados positivos, de acuerdo a una investigación primaria realizada; y recomiendan la aplicación de la misma a las demás PYMES mexicanas como una herramienta innovativa con el fin de evitar posibles fracasos. Mientras tanto, el BSC puede requerir algunos cambios importantes en la cultura dentro de la empresa y requiere de la comp­rensión, el compromiso y el apoyo desde la parte superior de la empresa (Chavan, 2009: 393-406), y debe hacerse una planeación cuidadosa para asegurar los objetivos estratégicos de la empresa (Majidul, 2010).

Head of only "outstanding" alternative education provider says a passion for learning is behind its success

This study is aimed to: (1) identify performance measurement model hospitals as educational institutions that have been implemented (2) produce a design model of hospital performance measurement as an educational institution base on the balanced scorecard, (3) analyze the effectiveness of the performance of the developed measurement model. The research model and development is carried out in the Hospital Pulmonary dr. Ario Wirawan Salatiga. Subjects were apprenticeship program participants, apprenticeship supervisor and hospital employees. Qualitative and quantitative data were collected to be analyzed using descriptive statistics and accuracy test model. The results of research and development show that (1) model of hospital performance measurement as an educational institution that is used today is the Government Performance Accountability Report; (2) the result of the model that is based on the Balanced Scorecard performance measurement shows that the development of indicators of customer perspective is customer satisfaction, customer loyalty, relationship quality, trust and customer acquisition; the development of financial perspective is accountability, economic ratios, the ratio of the efficiency and effectiveness ratio; the development of internal business process perspective is quality assurance, quality of facilities - infrastructure, innovation, patient preference, outpatient visits and hospitalization and use of the bed; and the development of learning and growth perspective is the instructor competence, job satisfaction, organizational commitment, work motivation, employee retention and employee productivity (3) The effectiveness of the measurement model that is developed is ability to provide a comprehensive framework to describe the hospital's vision and mission as an educational institution.

System Measurement of performance can be made as a means of organizational operation. Balanced Scorecard represent a development from way of measurement of organizational efficacy in company by integrating some measurement technique or assessment of performance separated. Jayapura general hospital during the time need measurement of performance with balanced scorecardmethod, where measurement of performance is which during the time used by that is measurement from monetary performance aspect and performance size measure which pursuant to standard specified by government cannot depict hospital performance as a whole. Target of research: To knowing performance of jayapura general hospital used balanced scorecard on year 2015 and 2016. The method used in this research is case study that is by analysing company data is later;then measured by performance pursuant to four in perspective that is patient, finance, internal business and growth and study. Population is Jayapura officer as much 87 people and 100 patient people as sample. Data approach used questuionaire analysed by univariat. Performance pursuant to is in perspective of patient in Jayapura General Hospital about retention assessed by goodness, good ability in patient mengakuisisi, while satisfaction of patient still not yet is optimal. in perspective Performance of finance measured with growth of earnings of net profit margin conducted good of Jayapura General Hospitalso happened good effectiveness and efficiency. This matter can be seen by the existence of the make-up of earnings per annum. in perspective Performance of unfavourable assessed internal business process, because hospital not yet optimal improve sale of its service. Besides mortality which is high enough [at] taken care of patient < 48 hour. Performance Jayapura General Hospital pursuant to is in perspective of study and growth, where secretory officer retention experience of improvement, this matter of not satisfaction of officer besides, still its minim of training at sepecialist. Productivity of good Officerin improving and performance satisfaction of officer which need to be improved.