Suchergebnisse

Abstract

Background/Purpose: Maintaining a balance between security and a positive user experience in mobile and Internet banking is becoming increasingly difficult for the providers of banking services. The goal of our research is to analyse user opinions about the current situation: how users perceive security and how the authentication methods they are using affect user experience.

Methodology: Data were collected using an online survey among the users of 15 banks operating in Slovenia, and statistical methods were applied to analyse them. Results of the users' study were evaluated and commented by a limited number of interviewed banking security experts.

Results: The results indicate that the use of mobile banking in Slovenia is relatively low, as only 30 percent of respondents use mobile banking along with Internet banking. Slovenian users perceive security to be the most important factor in mobile and online banking, closely followed by reliability. We also verified whether the users knew which authentication methods they were using: 69% of respondents selected the correct authentication method. The opinion of 88% of respondents was that authentication methods do not limit them when using mobile and Internet banking. Results of the study of user's opinions did not surprise the experts, although experts' views about the balance between security and usability diverged considerably.

Conclusion: Our results indicate that, in Slovenia, users of the Internet and mobile banking services regard security to be the most important element in mobile or Internet banking and find user experience less important while they absolutely do want products that are easy to use.

Abstract
Background/Goal. Attitudes towards older persons are particularly important for healthcare students and practitioners. The aim of our work is to analyse the attitudes of social gerontology and physiotherapy students towards elderly persons.
Method. A structured questionnaire using the Kogan Attitudes towards Older People scale (KAOP) was used to collect data. Statistical methods were applied to evaluate the data: reliability test, t-test for independent samples and bivariate correlational analysis.
Results. Social gerontology and physiotherapy students accept the elderly with awareness and respect. Few age-related prejudices and stereotypes were found among them, and they do not problematise the elderly. Social gerontology students have more positive attitudes towards the elderly than physiotherapy students do. Male students and students who live in the same household with elderly persons are more appreciative towards them, but they have more prejudices; the same applies to a lesser extent to students who do not live in the same household with an elderly person.
Conclusion. Although minor deviations from a positive attitude were found, probably resulting from different experiences with elderly people, the results of this study raise hopes that respectful relations and cooperation across age groups will continue.