Suchergebnisse

Quality Of Public Service in Fulfilling Community Satisfaction in Class Of Immigration Class I Special Surabaya. Public services in accordance with Act No. 25 of 2009 on the public service is a form of services either in the form of public goods, one form of public service held by the government is meeting the needs of society in the manufacture of passports by the Immigration Office. However, in the provision of services performed, there are problems that often occur like, there is always a long queue, inadequate parking space. Special Class I Immigration Office Surabaya is one of the facilities that serve service traveling abroad. The focus of research at the Immigration Service Quality Class I Special Surabaya measured using the five dimensions of service quality (SERVQUAL) According to Parasuraman, namely Tangible, Realibility, Responsiveness, Assurance, Empathy. This study used a qualitative descriptive approach. Results from the study show that: 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. 1) The services in Class I Special Immigration Office of Surabaya in society already said enough good can be seen from the Tangible, Realibility, Responsiveness, Assurance, Empathy. 2) Conditions of service given Class I Special Immigration Office Surabaya to communities based on Tangible, Realibility, Responsiveness, Assurance, Empathy has been said to be quite good. 3) community satisfaction with the services in Class I Special Immigration Office Surabaya already be quite good, which includes Realibility, Assurance, Empathy. But the satisfaction of the people are still not satisfied because there are said to be found lacking from the dimension Tangible, Responsiveness. Keywords: Quality of Public Services, Public Satisfaction

Since the enactment of the Asean Economic Community (AEC) at the end of 2015 it should encourage all economic actors, including SMEs and Micro Enterprises, to improve themselves in order to improve the quality of production, both goods and services. If this is not done, then Indonesia is a "soft" market for other Asean countries because Indonesia has the largest population size in Asean, which is close to nearly 260 million people. SMEs and micro enterprises, which are the manifestation of people's economic democracy, will be devastated when the heavy flow of goods and services from various Asean countries invades the Indonesian market. Realizing that, empowering SMEs and Micro Enterprises is a necessity and a necessity to be able to find a national identity that has a comparative and competitive advantage. The activity is one of the media in order to strengthen SMEs and Micro Enterprises. For this reason, in the proposed IbM (Science and Technology for the community) Cake Business Group in Penjaringan Sari Surabaya's Cake Village, we chose:1. AA Micro Business under the brand ADFUN; and2. Rahayu Micro Business under the brand PELITA HATI. Where both of them are engaged in the production of typical Surabaya cakes, which so far are both more distinctively known as the Surabaya cake village. This activity aims to improve product quality in the form of various kinds of products, so that there will be more choices of buyers and if there are more variants, the more attractive it is to buyers.

Purpose: The government's efforts in developing the economy of low-income communities in the city of Surabaya require high participation support. The low community participation in the incubation facilitation program for independent businesses is a problem that needs a solution Design/methodology/approach: The research method used is descriptive quantitative and case study methods. Data collection techniques using a questionnaire. The analysis technique uses inferential analysis and analysis of data characteristics. Findings: The results of this study indicate that the novelty at the level of community participation is arranged into three steps, namely: Stairs 1 (Basic Need Participation), 2 (Learning Encouragement), and 3 (Participation for growth). Paper type: Research paper

Since the issuance of Presidential Regulation No. 87 of 2016 concerning the task force to clean up illegal levies (Saberpungli), as a manifestation of Jokowi's commitment to the nine ideals (nawacita) that have been scheduled by the Jokowi government, especially related to the goal of strengthening the country's presence in conducting corruption-free, dignified and reliable system reform and law enforcement has been followed up by the provincial government. The province of East Java is no exception. The East Java government has made a Sweep-Off Task Force for Illegal Levies with the issuance of the Governor's policy No. 188/624 / KTPS / 013/2016. The implementation of the Governor's regulation has not been effective and efficient because the capture operation in its implementation only targets illegal levies valued at Rp. 10.00 - Rp. 100,000, while the legal process in each case costs between Rp. 50,000,000 to Rp. 100,000, - In addition, when a suspect acts to serve public activities, public service activities are hampered. For example educators, paramedics and others. The research question is Why The Implementation of the clean-up policy for illegal levies has not yet reached the target in East Java? This study uses a qualitative method approach by exploring information from key informants involved in implementing Saberpungli's policies, namely from the inspectorate, prosecutor's office and police as the main data and related documents. The results of the study show that the implementation of the clean-up policy in East Java was not able to reach the target due to five factors. First, coordination between task forces is still weak. Second, the lack of support from the regional government budget in other levies. Third, there is no SOP that the implementing agency can agree on and understand. As for recommendations that the implementation of the clean-up policy of illegal levies can reach the target, it is necessary to demonstrate the commitment of the provincial government by budgeting appropriately and need to increase coordination with the SOP as a shared direction in eradicating the practice of illegal collection in the public sector.