Suchergebnisse

This study investigates the effects of individuals' ethics on perceptions and responses to a company's crisis. Drawing on Moral Foundations Theory, it empirically tests a theoretical model of crisis attribution and emotional reaction with two antecedents (i.e., individualizing moral and binding moral) on three outcomes (i.e., crisis attribution, emotions, and boycott intentions), using more than 3000 samples from three culturally-diverse countries - the U.S., South Korea, and Singapore. The study finds that individualizing and binding moral foundations have significant effects on attribution, emotional reaction, and behavioral intentions related to corporate irresponsibility, but that their effects are distinct and vary across countries. Individualizing moral foundations lead to boycott intentions through their positive direct effects and indirect effects via blame attribution and emotional reactions. However, the effects of binding moral foundations is multifaceted. They directly inhibit boycott intentions while invoking boycott intentions through their positive indirect effects via attribution and emotion.

This study investigates the effects of individuals' moral foundations on perceptions and responses to a company's crisis. Drawing on moral foundations theory, it empirically tests a theoretical model of crisis attribution and moral outrage with two antecedents (i.e., individualizing moral and binding moral) on three outcomes (i.e., crisis attribution, anger, and boycott intentions), using more than 3,000 respondents from three culturally diverse countries—the United States, South Korea, and Singapore. The study finds that individualizing and binding moral foundations have significant effects on attribution, emotional reaction (i.e., anger), and behavioral intentions related to corporate irresponsibility, although their effects are distinct and varied across countries. While individualizing moral foundations lead to boycott intentions, the effects of binding moral foundations are multifaceted. Implications for communication professionals practicing in a highly globalized business environment today to recognize variations in morality among different publics in times of crisis are discussed.

Considered one of the deadliest incidents in the history of aviation crises and labelled a "continuing mystery," the ongoing search for the missing Malaysia Airlines Flight 370 offers no closure. With endless media attention, and negative reactions of stakeholders to every decision made by the airline, this study investigates the types of emotions found in social media posted by publics to the MH370 search suspension announcement. It content analyzed 5,062 real-time tweet messages guided by the revised integrated crisis mapping model. Our findings indicated that, in addition to the four original emotions posited, there was a fifth emotion because of the long-drawn crisis and only two dominant emotions were similar to the model. A redrawn version to better encapsulate all the emotions is offered for one quadrant in the model. Implications for both crisis communication scholarship and the importance of social listening for organizations are discussed.

Despite public programs to promote healthy eating among populations in developed and developing countries, the increase in obesity as a result of poor dietary patterns continues to persist. As food advertising has been implicated for contributing to this global health challenge, this study aims to provide empirical evidence on food advertising in a broader global context, across economically and culturally different nations. We conducted a large scale content analysis of the types of food advertised on primetime television in the United States, China, and Singapore, which resulted in the collection of 1,008 television hours. Using the dietary blue2376s proposed by the health authorities as the applied framework, the study compared the types of food advertised against the dietary parameters. Findings showed that despite differences in economic development and cultures, food advertised on primetime television across three countries are incongruent with dietary recommendations. The study offers insights on how misaligned and out of sync food advertising and commercial interests are from government health policies. Implications of findings to encourage healthy eating among populations worldwide are discussed.