Suchergebnisse

Purpose
The purpose of this paper is to investigate the medical incident responses from two public hospitals in Hong Kong, namely, Kowloon Hospital and Caritas Medical Centre, in order to improve the strategic preparation for crisis management in hospitals.


Design/methodology/approach
The paper analyses two medical incidents using Situational Crisis Communication Theory by Coombs (2007). The two case studies presented herein demonstrate the importance of consistency in terms of crisis responses.


Findings
For the first case, the crisis responses from different parties after the incident, including Hospital Authority, the doctor and the nurses from Kowloon Hospital, are contradicting to each other. First, Hospital Authority confirmed that the incident is solely an accident which is a denial response. Second, the doctor passed the responsibility to the nurses which is a scapegoating response. Third, the nurses tend to reduce the responsibility for the death of patient by excusing strategy. As a whole, their responses are inconsistent to each other. For the second case, Caritas had initially denied the responsibilities, but finally had given partial apology under public pressure. That makes people think that Caritas does not really regret.


Originality/value
Rebuilding posture should be used instead of denial and diminishment posture. However, public organization and civil servants are reluctant to use a full apology due to possible legal consequences. The apology ordinance would ease the pressure to express regret and sympathy.

Purpose
This study aims to apply attribution theory to examine how internal stakeholders' attributions affect the perceived company's corporate social responsibility (CSR) initiatives on employees' pro-environmental behavioral intention through a mediated perceived CSR authenticity.


Design/methodology/approach
A questionnaire-based survey was used because of the standardized questions and ease of acquisition of the target data with the assistance of a Web-based tool.


Findings
The perceived company's other-centered CSR motives are positively associated with the perceived authenticity of the CSR engagement. The small company had a significantly stronger relationship than the large company. The perceived company's self-centered CSR motives are not associated with the perceived authenticity of the CSR engagement. The perceived authenticity of CSR engagement is positively related to its own pro-environmental behavioral intention.


Research limitations/implications
A larger sample size across different industries can improve the result. When the authors examine the effect of company size, multi-group sizes can be used instead of two groups. The above scenario usually works in normal businesses. How about the "dirty" business situation? Examples of dirty businesses are tobacco, gambling, alcohol and mining companies. During their business operations, they destroy our environment or create harmful effects on our health. Thus, dirty businesses engaging in CSR practices at the same time seems contradicting.


Practical implications
The management should ensure that employees perceive the company's CSR initiatives as other-centered rather than self-centered. Company size matters in terms of delivering other-centered CSR messages. Specifically, employees who work in a small company (i.e. less than 100 employees) are more favorable to other-centered CSR messages.


Originality/value
This study extends the CSR literature by examining how internal stakeholders' attributions (i.e. employees' attribution) of the perceived company's CSR initiatives influence employees' pro-environmental behavior through a mediated perceived CSR authenticity.

Technological advancements in virtual reality have influenced festivalgoers, performers, and festival organizers. Due to the COVID-19 pandemic, organizers of cultural and tourism festivals have sought to deliver festivals online using virtual reality to provide an immersive experience from home. However, despite growing interest in virtual reality for festivals, there is no current systematic review to synthesize knowledge from academic papers within the festival context. This paper aims to provide a structured understanding of extant virtual reality research regarding festivals by using a systematic literature review. After a comprehensive review of extant literature from major databases, 19 relevant articles were extracted and synthesized according to the types, venues, roles, and objectives of the virtual reality applications. This study is the first systematic literature review to examine the current landscape of consumer research on virtual reality in festivals. Our results show that the limited numbers of extant literature concerning virtual reality in festivals indicates that this is an important yet significantly under-researched topic for future research. Current literature on virtual reality in festival contexts also lacks an in-depth understanding of consumer engagement and experiences. This paper recommends incorporating the application of theory and robust consumer research methods into future virtual festival research. Doi: 10.28991/ESJ-2022-06-05-016 Full Text: PDF

Purpose
A waste charging policy had been implemented in major Asian cities like Taipei and Seoul years ago. Hong Kong is not yet to charge household rubbish, which is one of the major municipal solid waste sources. Landfill places will be exhausted in a year or two in the city. The purpose of this study is to investigate the effectiveness of waste charging policies by exploring relationships among social norms, lifestyles, attitudes towards waste charging policy and pro-environmental behaviour.


Design/methodology/approach
Purposeful sampling was used in this study to recruit university students to take part in the survey. Purposeful sampling helps to make a "highly credible sample" (Gall et al., 2006, p.185). This study distributed questionnaires to respondents aged over 18 years. Among them, there were 404 valid questionnaires (35.6% male; 64.4% female) that were returned with a response rate of 53.9%.


Findings
It is found that attitude towards waste charging policies affects pro-environmental behaviour through lifestyles and social norms. Female respondents' pro-environmental behaviours are affected by their lifestyles and social norms. But male respondents' lifestyle is affected by their attitude towards policy. Attitude towards charging policy does not have an impact on young people's pro-environmental behaviours.


Originality/value
Social acceptance towards any environmental policy is a must for its final outcome. It is because attitude towards any environmental policy is a starting point to affect pro-environmental behaviours. Female respondents are more engaged in pro-environmental behaviour compared to male. Almost all big cities encourage the re-use, re-cycle and reduce of waste. Before designing and implementing relevant policy, stakeholder participation is important. The new environmental policy usually has stricter measures, such as heavier charge on municipal waste. Policymakers are advised to obtain solid arguments and data support to convince stakeholders.

AbstractChinese companies are aware of the importance of corporate social responsibility (CSR) nowadays, but the drivers of CSR practices or activities are unknown. To bridge this research gap, this study examined the links between both internal and external factors and firm performance in the Chinese context and developed a new theoretical framework integrating the indigenous characteristics of CSR in China to predict the factors that affect Chinese CSR. Data from 530 Chinese managers from manufacturing and non‐manufacturing firms were collected via a survey through SoJump (sojump.com) and analysed using structural equation modelling. One internal institutional factor (top management commitment) and three external factors (environmental legislative pressure, peer imitation pressure and normative social pressure) were found to strongly and positively predict CSR practices. The major contribution of this study is that, it demonstrates the intervening role of CSR practices in strengthening firm performance from a management perspective.