Suchergebnisse

In this, OxCAIGG's second major research output of the year, author Thomas Vogl explores the use of artificial intelligence by UK local authorities. While there have been a number of successful projects related to back-office automation, predictive analytics for decision support, or the use of chatbots for interactions with resident, Vogl finds that governments face important practical challenges in successfully adopting AI. This briefing note identifies three key challenges and three key enablers that local authorities face when working with AI.

In recent years, governments have been enthusiastic about the potential of digital changes to transform the way the public sector operates. While such changes were originally found to deprioritize the forms of knowledge needed by UK child protection workers, instead favouring administrative forms of knowledge, it was not known whether this impact was similar in other liberal democracies, nor whether this simply represented a phase in the evolution of digital government. This study explored this question through desk research and by interviewing and observing social workers as they interacted with a new information system. The study's findings suggest that while the experiences of social workers in a Canadian province replicate the previous UK experience, current digital changes in the UK that are built on the earlier foundation may enhance the knowledge of child protection workers. These findings suggest that forms of knowledge may evolve with technological change.