Suchergebnisse

1 Corporate Excellence in Facilities: Why the Workplace is Important -- The Organization—Accommodation (O—A) Relationship -- Adding Value to the O—A Relationship -- The Unexamined O—A Relationship Is Not Worth Having -- Changing Building Design -- Economic and Social Pressures on the O—A Relationship -- Workspace: Asset or Liability? -- 2 Managing Environmental Quality: Current Trends in Office Occupancy -- What Does Facilities Management (FM) Mean Today? -- Integrating FM With Business Strategy -- The Impact on Space Use of Changing Trends in the Nature of Work -- Managing the Human Aspect -- Current Trends and the Human Aspect -- 3 Using Occupancy Feedback: A Strategy for Managing Workplace Improvements -- Health Risks in the Office -- The Productivity Debate -- Feedback from Building Occupants -- Total Quality and Customer Satisfaction -- Functional Comfort as a Strategic Planning Concept -- Managing Feedback from Building Occupants -- 4 Building-In-Use Assessment: An Occupancy Feedback System -- How Building-In-Use Assessment Works -- An Introduction to Building-In-Use Assessment -- Carrying Out Building-In-Use Assessment -- Applying BIU Results to Problem Solving -- Communication with Occupants -- Builidng-In-Use Assessment in Practice -- Using Feedback for Continuous Improvement -- 5 Building-In-Use Assessment of Building Systems: Air Quality, Thermal Comfort, and Building Noise Control -- Building Systems' Dimensions of Functional Comfort -- The Air Quality Dilemma -- The Thermal Comfort Paradox -- The Quandary of Building Noise Control -- How Building Systems Can Increase Functional Comfort -- 6 Building-In-Use Assessment of Planning and Design of Interior Space: Spatial Comfort, Privacy, and Office Noise Control -- Factors Influencing the Design of Space for Work -- The Spatial Comfort Crisis -- Building-In-Use Assessment of Spatial Comfort -- The Privacy Conundrum -- The Challenge of Office Noise Control -- The Future of the Individual Workplace -- 7 Building-In-Use Assessment of Lighting Comfort -- The Lighting Comfort Opportunity -- Building-In-Use Assessment of Lighting Comfort -- Human Factors in Lighting -- Lighting and Morale -- Windows and Daylighting -- Improving Lighting Comfort -- 8 Building Convenience and Building Amenities -- What Is Building Convenience? -- Building-In-Use Assessment of Building Convenience -- Measuring Building Convenience -- Building Amenities and the Future of Building Convenience -- 9 Occupants' Feedback as a Decision-Making Tool: Three Case Studies -- Organizational Learning Through the Acquisition of Feedback -- International Headquarters Offices: Conflicts Over Information Utilization -- National Telecommunications Company: Diagnostic Information as a Tool for Strategic Planning -- Commercial Real Estate Company: Using Feedback to Increase Competitive Advantage -- Devising Corporate Accommodation Strategy -- 10 The Politics of Occupants' Feedback: Issues in Implementation -- Applying Occupant Feedback -- Legal and Political Issues -- Improving Communication -- Environmental Empowerment: Are We Ready? -- 11 Optimizing Occupancy: Strategic Planning of the Organization—Accommodation Relationship -- Accommodation Strategy and the O—A Relationship -- Planning the Future of the O—A Relationship -- Corporate Accommodation as a "Strategic Functional Unit" -- Using Accommodation to Add Value to Products and Services -- Reengineering the Office as a Tool for Work -- Implementation of an "Integrated Workplace Strategy" -- Final Words -- Appendix: The Buiding-In-Use Databases and How They are Used.