Suchergebnisse

The central statement of Mitroff's article is that "… a Faustian bargain is indeed involved in obtaining the positive benefits of office technology." Mitroff says that "… the Faustian tradoff may be far deeper and onerous than has been envisioned so far."

A knowledge of information as a social and cultural phenomenon is important to effective information management. The transition from an industrial to an information‐based economy cannot rest on an extension of the past pattern of productivity measurement. Industrial‐age descriptions will not do. The absence or remoteness of most office workers from market mechanisms is the cause of our troubles with productivity measurement. A more accurate and telling picture of productivity is achieved by measuring effectiveness as well as efficiency. This measurement requires more direct consideration of behavioral issues.