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A new and emerging human resources related use for the Web and the Internet is in managing incentive compensation plans, a use that has almost tripled over the past year. The three things driving this increased usage are the desire to reduce costs, the need for improved communicationand the opportunity for greater interactivity.A survey of compensation professionals showsthat just using the Web does not by itself lead tobetter communications; there are a wide range ofother factors to consider in improving communications.The article ends with an example of howthe Web and the Internet can be used to promoteinteractive communications for building a communityof interest and improving workgroupproductivity.

The hidden costs within incentive compensation plans are often unforeseen and significantly underestimated. Companies typically incur costs through failed plan design, ineffective rollout, poor implementation and communication and inefficient tracking and plan effectiveness analyses. This article identifies hidden costs and their causes and presents a program for cost-effective incentive plans.