Suchergebnisse

Public health policy goals of engaging underserved communities and countries more effectively, with a diverse workforce, challenge adherence to a traditional health-care delivery model. Mixed methods were used to compare patient navigators and case managers after reorganising a traditional public health programme in a US state to improve services with patient navigators and holistic care. Findings indicate patient navigators' value for diversifying the workforce and increasing engagement with diverse patients, but also reveal overlap with case managers in roles and orientations. Conclusions emphasise challenges of patient engagement, needs for flexibility in case manager and patient navigator roles, and the potential for workforce expansion.