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PurposeThis study aims to investigate the connection between workplace bullying and job burnout while also examining how employee voice moderates this relationship.Design/methodology/approachThe study's sample comprises 303 employees employed in the automobile sector of Pakistan. Statistical analysis was conducted using tools such as SPSS, AMOS, and the PROCESS macro. Methods like CFA and regression were utilized to assess the study hypotheses.FindingsBased on Conservation of Resource (COR) Theory, this study unveiled a positive effect of workplace bullying on employees' job burnout. Moreover, it found that employee voice moderates the association between workplace bullying and job burnout.Practical implicationsThe study confirmed that workplace bullying leads to increased job burnout. Furthermore, when top management considers employee voice, it reduces the impact of workplace bullying on job burnout. Therefore, it is recommended that management in automobile organizations can promote a culture that encourages employee voice to effectively lessen the effects of workplace bullying on job burnout.Originality/valueFirstly, this research pioneers the examination of workplace bullying's impact on job burnout among employees in the automobile sector. Secondly, it enhances our understanding of how employee voice affects the indirect influence of workplace bullying on job burnout. Thirdly, within an international context, this study pioneers the examination of how employee voice influences the association between workplace bullying and job burnout. Finally, this study is motivated by the increasing concern that workplace bullying leads to negative workplace experiences, adversely affecting employee well-being, and ultimately resulting in devastating long-term effects on organizations.

PurposeThe study aims to show how organisational corporate social responsibility (CSR) can influence workers' attitudes, especially in terms of turnover intentions (TI). A second aim is to explore the social exchange process that may underlie this relationship, by examining the mediating role of leader–member exchange (LMX) and the moderation role of perceived external prestige (PEP).Design/methodology/approachThe authors use structural equation modelling based on survey data obtained from 315 Portuguese individuals.FindingsThe findings show that the perceptions of CSR predict TI through the mediating role of LMX. Seemingly PEP appears to be moderating the relationship between TI and its determinants. These findings suggest that managers should implement CSR practices because these can contribute towards reducing TI.Originality/valueThis study enriches the existing knowledge about relationships in organisational contexts and responds to the need of understanding the underlying mechanisms linking CSR with workers' organisational outcomes, by analysing CSR practices in a holistic stakeholder perspective.

Purpose
This study aims to examine the relationship between authentic leadership (AL), affective commitment and individual performance. More specifically, this study aims to understand how AL influences employees' affective commitment, how AL influences individual performance, how affective commitment influences individual performance and how affective commitment mediates the relationship between AL and individual performance.


Design/methodology/approach
In total, 212 Portuguese employees participated in this study. A quantitative methodology was used. Baron and Kenny's linear regression method and Sobel test were used to test the mediation relationship.


Findings
The results reveal that affective commitment mediates the relationship between AL and employees' performance. In others words, leaders' authenticity promotes employees' affective commitment, which, in turn, increases their individual performance.


Practical implications
This research has practical implications for human resource management in organizations, particularly in selection processes and training of leaders and managers. Practitioners looking to increase employee commitment and performance can do so by augmenting the AL.


Originality/value
This study enriches the knowledge about the relevance of emerging areas such as AL theory and responds to the need to understand underlying mechanisms linking AL with workers' commitment and performance (i.e. testing the construct's nomological network).

Objective: The main objective of this study was to evaluate the impact of internal communication (IC) of organisations on the quality of the individual–organisation relationship, specifically with regard to the effects generated with respect to individual performance (IP) in a pandemic framework. In this sense, the study intends to evaluate the effects of IC on the employee's IP, having as a mediator perceived organisational support (POS). Methodology: To achieve the aforementioned objectives, a cross-sectional quantitative study was prepared, data for which were collected during a period of confinement that took place between 9 February and 15 March 2021. A total of 340 individuals of both sexes participated in the study. Genders were 67.6% female and 32.4% male, with ages ranging from 25 years to over 61 years, from all districts of Portugal and the Islands. Results: The main results obtained showed that IC was positively and significantly correlated with POS and also with IP, and that there was also a total mediation effect of POS in the relationship between IC and IP. Practical implications: These results seem to support the need for organisations to invest in their internal communication practices as a way of stimulating strong and fruitful relationships between workers and the organisation. Internal communication seems to be a relevant indicator for the management of proximity relationships with workers, especially in adverse contexts, like the ones experienced during the pandemic crisis. Well-developed internal communication supports and practices seem to be a valid path towards developing bonds leading to improved performance.

Purpose
This study aims to investigate the relationship between perceptions of authentic leadership (AL) and affective commitment (AC) both directly and indirectly through the mediating effect of happiness at work.


Design/methodology/approach
Empirical research has analyzed the data from a questionnaire administered to a sample of 543 employees belonging to various public and private organizations in Cape Verde. Structural equation modeling was used to test the model.


Findings
It was found that the perceptions of AL explain employees' happiness at work. Perceptions of AL also predict AC both directly and through the mediating effect of happiness at work.


Practical implications
The findings suggest that AL predicts happiness at work, which, in turn, explain employees` emotional bond to the organization. These results provide evidence that the quality of working environment created by leaders plays an important role in the extent to which employees develop a better emotional bond at work. So, the organizations, particularly in Cape Verde, should focus on training leaders with authentic characteristics.


Originality/value
In addition to verifying the direct relationship between AL and AC, this study introduced the mediating effect of the happiness, providing a model that depicts the chain effect between AL, AC and happiness, integrating these concepts in a single study.

Objective: The main objective of this study is to evaluate the impact of sustainable human resources management (SHRM) and internal communication (IC) on turnover intention (TI) and employee performance (PER) while assessing the mediating role of organizational attractiveness (AT) over these relationships. In this sense, this study intends to evaluate the effect of SHRM and IC on employee PER and TI, with AT acting as the mediator in a joint model of analysis. Methodology: To achieve the aforementioned purposes, a cross-sectional quantitative study was prepared using the Structural Equation Model (SEM). In total, 177 individuals participated in the study. Regarding gender, 62.4% were female. Participants came from all districts of Portugal and were aged from 21 years old to over 55 years old. Results: The main results show that both SHRM and IC are significantly correlated with AT, PER, and TI. Additionally, AT has a total mediation effect in the relationship between SHRM, PER, and TI and also between IC, PER, and TI. Practical implications: These results seem to support the need for organizations to invest in combined strategies and practices that aim to intertwine SHRM and IC towards the benefit of the worker. Both areas have been shown to have solid effects over PER and TI, as well as on the development of favorable worker perceptions that identify the organization as a good place to work. Practitioners should look at both SHRM and IC as valid ways of stimulating the quality of the worker–organization relationship. Incorporating these areas into common strategic planning and consecutive practices seems advisable regarding workers' performance and employee retention.

Burnout should be seen as an important phenomenon influencing the services provided by police forces, due to its high exposure to stressful events. The study sought to examine the impact of burnout on performance and turnover intention of Portuguese police forces, as well as to analyze the moderating effect of compassion satisfaction (CS) on this relationship. Data were collected in 2021 from 1.682 Portuguese police officers, using individual surveys. The results showed that (1) burnout is negatively related to performance; (2) burnout is positively related to turnover intention; (3) CS, although it has a positive effect on performance, does not assume a moderating role, as expected, in the relationship between burnout and performance; (4) CS assumes a moderating role in the relationship between burnout and turnover intention. That is, when a person who still suffers from burnout feels CS, it decreases the intention to leave the organization. The implications and the bearings of this study are discussed and presented regarding the theoretical, empirical and practical perspectives in order to better support both the comprehension of burnout in police officers and offer the best practical recommendations.

La tecnología avanza de manera exponencial, trayendo consigo una serie de desafíos y cambios para el sector industrial y empresarial. La cuarta revolución Industrial genera problemas políticos, sociales, económicos y en todos los campos a nivel organizacional; dificultades que debemos estar en capacidad de solventarlas, haciendo énfasis en la gestión de personas como un factor importante al considerar el recurso humano como la clave de la competitividad de las empresas. Es así como el principal objetivo de este estudio es identificar las competencias que serán exigidas a los trabajadores para la adopción de la de Industria 4.0, enfocado en la selección, formación y evaluación de personas. Se trata de un estudio cualitativo, en donde participan 21 personas involucradas con la industria, de 18 empresas ecuatorianas, con el fin de encontrar competencias adicionales a las obtenidas de una revisión de literatura; obteniendo con esto 26 competencias críticas divididas en cuatro grupos.

La tecnología avanza de manera exponencial, trayendo consigo una serie de desafíos y cambios para el sector industrial y empresarial. La cuarta revolución Industrial genera problemas políticos, sociales, económicos y en todos los campos a nivel organizacional; dificultades que debemos estar en capacidad de solventarlas, haciendo énfasis en la gestión de personas como un factor importante al considerar el recurso humano como la clave de la competitividad de las empresas. Es así como el principal objetivo de este estudio es identificar las competencias que serán exigidas a los trabajadores para la adopción de la de Industria 4.0, enfocado en la selección, formación y evaluación de personas. Se trata de un estudio cualitativo, en donde participan 21 personas involucradas con la industria, de 18 empresas ecuatorianas, con el fin de encontrar competencias adicionales a las obtenidas de una revisión de literatura; obteniendo con esto 26 competencias críticas divididas en cuatro grupos. ; Technology advances exponentially, bringing with it a series of challenges and changes for the industrial and business sector. The fourth industrial revolution generates political, social, economic problems and in all fields at the organizational level; difficulties that we must be able to solve, emphasizing people management as an important factor when considering human resources as the key to the competitiveness of companies. Thus, the main objective of this study is to identify the competencies that will be required of workers for the adoption of Industry 4.0, focused on the selection, training and evaluation of people. This is a qualitative study, where 21 people involved with the industry participate, from 18 Ecuadorian companies in order to find additional skills to those obtained from a literature review; obtaining with this 26 critical competencies divided into four groups.

This study seeks to provide a more comprehensive understanding of how leaders with coaching skills can affect an individual's turnover intention through the mediating role of happiness. The sample includes 271 individuals from diverse organizations. Based on a survey, employees assessed their leaders' coaching skills and reported their own happiness and turnover intention. The findings demonstrate that leaders' coaching skills have a negative impact on employees' turnover intention and a positive impact on their happiness, with the latter mediating the relationship between the first two variables. Organizations should note that a leader's coaching skills are useful not only for the employee's happiness, but also for avoiding turnover intention; therefore, organizations should encourage leaders to integrate more coaching skills into their leadership styles. The identification of an employee's happiness as a mediator of the relationship between a leader's coaching skills and employees' turnover intention is an original contribution, thereby extending previous research over these topics.

The tourism industry has been distinguishing itself by promoting economic benefits and contributing to the creation of employment and opportunities in the country. This paper aims to investigate and analyze the impact of symmetric internal communication on individual performance and organizational identification, as well as to evaluate the mediating role of organizational identification in this relationship. Through the cooperation of several institutions in the tourism business sector, online surveys were applied resulting in a convenience sample of a total of 237 hotel employees in Portugal. The results of this study demonstrate that symmetrical internal communication has a positive impact on organizational identification and individual performance, and that organizational identification exerts a partial mediating effect on the relationship between symmetrical internal communication and individual performance. This study therefore extends the knowledge of the effects of important variables usually treated separately by the literature, and thus we build bridges between the communication literature and human resource management, providing information to support the structuring of new strategies.

This proceedings book showcases papers presented at the 2022 Rethinking Management and Economics in the (New) 20s conference in Leiria, Portugal. Rethinking Management and Economics in the (New) 20s is focused on the investigation of key challenges and perspectives of Management and Economics. The chapters in this book explore new avenues of research and cover theoretical, empirical, and experimental studies related to different themes in the global context of Management and Economics. This book contributes towards deepening our understanding of what the new problems associated with achieving the goals of management and Economics in the 2020s and present possible solutions to the problems. This book is ideal for economists, businesses, managers, accountants, practitioners, stakeholders, researchers, academicians, and students who are interested in the current issues and advancements in corporate governance and earnings management.