Suchergebnisse

With the evolution of management practices, new management methods and tools were adopted in public entities in order to optimize the delivery of services to their steakholders. In this scenario, the Balanced Scorecard (BSC) offers an important tool to assist in the strategic management of public entities. Therefore, this work aims to generate a bibliometric analysis of the scientific production on the BSC tool in the public sector in the period of five years (2014-2018), to clarify the functionalities and to survey data through the Web Database of Science. The procedure to perform this review of scientific production involved, initially, access to the database, followed by research by the terms "BSC and Government" and "BSC and Public Management". Afterwards, they were exported and ordered in the matrix in order to perform the analysis of the elements obtained. The methodology used was of a descriptive and quantitative nature. The main results emphasize that the production registered in the database used is scarce, observing that only 27 publications were found in the studied temporal cutout. It also indicates that, in the range comprised, the Brazilian production was on a large scale together with the Australian and Portuguese production equated to other countries contained in the research and, finally, that there is an inconstancy in the publication of articles related to this subject. This article is structured as follows: introduction, theoretical reference, methodology, results and discussions and conclusion.