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The use in the cities of Information and Communications Technologies (ICT) has increased, due to the political and economical control, that has favored their development. This new type of city (system) holds different names: Digital City and Smart City. The Smart City is a self-sustaining city. In the most innovative-technological dimension, there are included the factors for sustainable development. The Smart City uses the ICT, with the purpose of providing an infrastructure, that can guarantee: a sustainable development, an better life quality for its population, a higher efficiency when using the resources that are available and, a more active participation of the citizens. The focus of Smart City, is more popular among projects that imply transformation for this kind of cities. However, in researches that measure and classify some of the smart cities, there have been presented ideal models, where the main characteristics are based in the subsystems of these cities. The factor that allows establishing the level of intelligence that a city has achieved, is the analysis of a real city and then, comparing it to the features of a Smart City. This measurement model, can be adopted by the municipal government of the city, in order to carry out special improvement activities in their development plans. The case in this paper is the city of Manizales, which is considered to be the ICT city of Colombia. It was labeled as a Smart City by the adoption of intensive systems in ICT. Nevertheless, and according to a recent study in FEDESARROLLO, Manizales has the lowest usage rate of ICT in Colombia, based on the different components of urban intelligence. Therefore, this label is not based in a measurement that comprises all of the factors that define this type of cities. The project that is presented in this paper aims to set an assessment model, in order to measure the intelligence of Manizales as a Smart City. This paper is the final paper for graduation, in the Masters Program of Information Systems Management (Major).

This research tackles the phenomenon of digital inclusion, considered as a type of social development that has grown, due to the advance of information and communication technologies (ICT). It is worth noting that, the "ICT advance" has not been uniformly distributed, since there is a difference regarding the access to technology, and to the use of it among groups and people. Though the governments, the organizations and the ICT institutions, recognize the social nature of the digital inclusion, and also, they are aware of the necessity of integrating communities and people, with the process of program and/or project management; these people and communities are not considered, in the proposals that are being made about this issue. Likewise, though it is clear in the revision of literature, the necessity of having quantitative and qualitative approaches, the numerical approach that is being performed in the phenomenon is evident. Additionally, it has been identified the fact that, there are diverse personal and social characteristics, that allow the appropriation of ICT tools, as well as their use to achieve goals and to improve the conditions, for participating in the employment, education and political activities. The digital inclusion is a situation that involves different factors, such as: cultural, technical, social, financial, regulatory, moral and even ecological. If this topic is tackled in a quantitative way, the aforementioned factors seem to be unrelated. However, in the literature analysis, their relation is obvious, as well as the fact that they cannot be unrelated form one another. In other words, the elements that conform the digital inclusion phenomenon, are not only heterogeneous, but also inter-definable. The former statement justifies the analysis of the digital inclusion phenomenon, as a complex system; since regarding the ICT appropriation, there is a wide variety of proposals, considering the personal and social variables, that regulate this process. Nevertheless, there is not yet a consensus about these variables, which is the proposal presented in this paper.