Suchergebnisse

Governments and public sector organizations are digitalizing their service provisions to cut costs, improve public administration efficiency, provide better services to citizens and companies, or increase transparency of expenditure and decision-making. Often these attempts are local where each agency, city, municipality, or even a single department develops its own solutions. However, it is difficult to scale these up to broader contexts, e.g., governmental or regional level since they are designed for local needs. From this perspective, top-down initiatives, such as the use of common platforms, may result in more benefits. In this paper, we study a government-initiated platform for citizen-civil servant messaging in eight municipalities, each autonomously making decisions related to their service provision. The municipalities got a shared grant to co-tailor the platform to save resources and to learn together how to make best out of it and avoid possible problems. We study why this joint endeavor turned out to be difficult by utilizing the windows of opportunity theory as a research lens. We identify different challenges in service co-tailoring, including dissimilar practices, processes, skills and competencies, and attitudes and goals, and argue that co-tailoring and co-experimentation necessitates careful planning and consideration of these differences.

The UN COP26 2021 conference on climate change offers the chance for world leaders to take action and make urgent and meaningful commitments to reducing emissions and limit global temperatures to 1.5 °C above pre-industrial levels by 2050. Whilst the political aspects and subsequent ramifications of these fundamental and critical decisions cannot be underestimated, there exists a technical perspective where digital and IS technology has a role to play in the monitoring of potential solutions, but also an integral element of climate change solutions. We explore these aspects in this editorial article, offering a comprehensive opinion based insight to a multitude of diverse viewpoints that look at the many challenges through a technology lens. It is widely recognized that technology in all its forms, is an important and integral element of the solution, but industry and wider society also view technology as being part of the problem. Increasingly, researchers are referencing the importance of responsible digitalization to eliminate the significant levels of e-waste. The reality is that technology is an integral component of the global efforts to get to net zero, however, its adoption requires pragmatic tradeoffs as we transition from current behaviors to a more climate friendly society.