Management of innovation labs : an enabling methodological approach for strategic intent design ; Gestion des laboratoires d'innovation : Une approche méthodologique pour la conception de l'intention stratégique
Since several years now, there has been a proliferation of prodigious spaces for fostering creativity and innovation. Governments, companies, universities, and communities have turned to the implementation of innovation laboratories as the places where innovation processes are expected to be enhanced through open and agile forms of collaboration. However, there are concerns on how the lack of a clear and shared strategic intent undermines the innovation laboratories' purpose and how these initiatives struggle to share and align their strategic intent with all the stakeholders. Thus, this dissertation, following an action research approach under multiple research settings, aims to explain how the strategic intent of innovation laboratories is built and can be used to guide their performance. Throughout this thesis, innovation laboratories are recognized as intermediary organizational forms created to support and facilitate the innovation intent in multi-stakeholder contexts. Moreover, it is also addressed how innovation lab settings require sensemaking and feedback processes that allow them to create and maintain a strategic alignment among their stakeholders. Accordingly, this work focuses on the design of mechanisms that enable (1) the representation of the constituent elements of the organizational strategic intent of an innovation lab, (2) understanding how this intent unfolds over time and the stages it goes through, and (3) the identification of competences and roles within innovation lab teams that help to navigate the innovation lab intent. Altogether, they constitute a methodological approach to support strategy making processes in such collaborative environments. ; Depuis plusieurs années, les espaces propices à la créativité et à l'innovation se multiplient. Les gouvernements, les entreprises, les universités et les communautés se sont tournés vers la mise en place de laboratoires d'innovation comme lieux où les processus d'innovation sont censés être améliorés par des formes de collaboration ouvertes ...