Suchergebnisse

Labour scheduling in supermarkets is a difficult task since most
employees work various shift lengths instead of standard eight‐hour
shifts. With front‐end cashiers, it is even more difficult, since the
number of needed cashiers is based on customer volume, which is
constantly fluctuating. To create an accurate schedule, a supermarket
manager must spend a good deal of time trying to match cashier shifts to
customer demand. Presents a shift selection integer linear programming
model which has been implemented in stores of a supermarket chain in
north‐east USA. The model runs on a personal computer within an
electronic spreadsheet environment, making it user‐friendly for
managers. The POS data, routinely collected by registers and scanners
are used for forecasting cashiers′ demand. The goal in this scheduling
system is to maintain an acceptable customer service at the checkout for
customer satisfaction and retention.