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AbstractAs a cross-border, transboundary crisis, the COVID-19 pandemic affected societies worldwide, compromising socio-technical systems across geographical, judicial, and administrative borders. The outbreak can be considered a health crisis, but due to the measures taken to control the spread of the virus, it also exposed the global medical supply chain's vulnerability. Formal authorities struggling to restore the supply chain caused serious problems in the crisis response as the supply of vital medical equipment was scrutinized. However, unexpected allies including social entrepreneurial initiatives provided bottom-up solutions to restore the broken supply chain. This paper seeks to bring attention to how social entrepreneurs respond to a crisis alongside the formal crisis governance system and generate resources related to product development and logistics. By presenting a case study about how Refugee Company's "Mondmaskerfabriek" (Face Mask Factory) engaged with the cross-border dimension of the COVID-19 crisis, we show how a social enterprise was able to establish a supply chain and domestically produce personal protection equipment. As the article shows, both crisis management scholars and policy makers should pay more attention to the potential of social entrepreneurial activities during crisis.

This empirical chapter investigates the intensions, expectations and conditions to create inclusion in policymaking advice at EU level. The findings are based on a qualitative study of the initiative "European Migrant Advisory Board" (EMAB) and engages with theoretical and methodological notions such as power, tokenism, deep democracy, co-creation and reflexivity. It challenges the limited approaches of inclusion of refugees' voices such as required representativeness and argues for the necessity of multi-level reflexivity to enable genuine inclusion of different perspectives and voices. Reducing refugees' perspectives into a homogenous category of representation fails, not only because of the heterogeneous reality of the group but also because of the impossibility to represent such group. The added value of refugees' experiences and perspectives on board is based on its capacity to break the dominant normalized mindset and practice in the policy which is often disconnected from lived experiences of target groups for which the policy is made.

Between 2015 and 2016, the Netherlands experienced an asylum crisis, one that directly affected organizations working with refugee reception and integration. Besides civil society and governmental organizations (CSOs and GOs), the period also saw individuals coming together to form emergent CSOs (ECSOs). We look at these organizations to determine whether their work brought a shift in Dutch practice and policy with regarding refugee reception. We also examine literature concerning crisis governance, participatory spaces, and refugee reception governance. Finally, we investigate the views and experiences of individuals from selected organizations that played an active role during the crisis. This explorative research is based upon a qualitative and interpretative study involving panel discussions, document analysis, and interviews, conducted between 2017 and 2018 by the Refugee Academy at the Vrije Universiteit Amsterdam. We show circumstantial and interorganizational elements that enhanced and hampered interactions between ECSOs, CSOs, and GOs. We argue that shared activities during the crisis may have created possibilities for durable forms of collaboration and for the inclusion of civil society groups in a debate mostly dominated by GOs.

Between 2015 and 2016, the Netherlands experienced an asylum crisis, one that directly affected organizations working with refugee reception and integration. Besides civil society and governmental organizations (CSOs and GOs), the period also saw individuals coming together to form emergent CSOs (ECSOs). We look at these organizations to determine whether their work brought a shift in Dutch practice and policy with regarding refugee reception. We also examine literature concerning crisis governance, participatory spaces, and refugee reception governance. Finally, we investigate the views and experiences of individuals from selected organizations that played an active role during the crisis. This explorative research is based upon a qualitative and interpretative study involving panel discussions, document analysis, and interviews, conducted between 2017 and 2018 by the Refugee Academy at the Vrije Universiteit Amsterdam. We show circumstantial and interorganizational elements that enhanced and hampered interactions between ECSOs, CSOs, and GOs. We argue that shared activities during the crisis may have created possibilities for durable forms of collaboration and for the inclusion of civil society groups in a debate mostly dominated by GOs.

Between 2015 and 2016, the Netherlands experienced an asylum crisis, one that directly affected organizations working with refugee reception and integration. Besides civil society and governmental organizations (CSOs and GOs), the period also saw individuals coming together to form emergent CSOs (ECSOs). We look at these organizations to determine whether their work brought a shift in Dutch practice and policy with regarding refugee reception. We also examine literature concerning crisis governance, participatory spaces, and refugee reception governance. Finally, we investigate the views and experiences of individuals from selected organizations that played an active role during the crisis. This explorative research is based upon a qualitative and interpretative study involving panel discussions, document analysis, and interviews, conducted between 2017 and 2018 by the Refugee Academy at the Vrije Universiteit Amsterdam. We show circumstantial and interorganizational elements that enhanced and hampered interactions between ECSOs, CSOs, and GOs. We argue that shared activities during the crisis may have created possibilities for durable forms of collaboration and for the inclusion of civil society groups in a debate mostly dominated by GOs.

AbstractThis article seeks to expand knowledge about spontaneous volunteering in Amsterdam during the European refugee crisis in the winter of 2015–16. As formal institutions, which relied on a top–down command and control approach, were unable to handle the relatively large number of refugees who arrived in a short period of time, grassroots social movements based on bottom–up participation emerged. Grassroots volunteers were not only politically engaged, protesting against the strict refugee reception policy, but they also became involved in the crisis response, showing a great deal of flexibility. Although the social movements struggled with their organizational structures, they were able to adapt their missions and structures to changing circumstances. To achieve a resilience‐based response to future refugee influxes, this article advocates for formal response organizations to dismantle their static, top–down approach, and for social movements to find a balance between participation and professionalism. If institutionalized refugee response organizations adapt to the dynamics of local conditions, they could create the conditions for resilient solutions in the crisis context.