Suchergebnisse

The Suzy Lamplugh Trust was set up after the headlined
disappearance of a young estate agent, the author of the article and
founder of the trust is Suzy Lamplugh′s mother. Aggression and violence
in the workplace are discussed; women are seen not to be the
risk factor of popular myth. Violence at work is a people problem. The
Trust′s work includes research, publicity and the organisation of
workplace training. The core of training is twofold: psychological
(dealing with anxiety, attitudes and assertiveness) and practical
(dealing with avoidance, anticipation and appropriate physical control
of aggressors).

This book is aimed at employers, managers and professional and administrative staff in the health care services. GP practices, home visits and the hospital are all covered. Despite growing evidence of violence against health care workers, some employers have been slow to acknowledge the risks faced in both primary and secondary health care settings. Personal Safety for Health Care Workers provides the tools to investigate the risks involved and to develop policy and practice to ensure staff safety. It also deals with the vexed question of under-reporting. Part I deals with the respective roles and responsibilities of employers and employees and offers guidance on developing a workplace personal safety policy. Workplace design and management are addressed and guidelines provided for health care workers when away from their normal work base. Part 2 gives detailed guidelines for use by individual workers in a variety of work situations. Part 3 considers training issues and contains a number of sample training programmes with handouts. The message of this book is that prevention is better than cure - proper attention to risk can reduce both the incidence of aggression and its development into violent acts. The aim is to achieve the dual effect of protecting health care workers, and also of providing services in a more sensitive way. Good practice implies a responsibility to ensure that health care can be delivered in conditions of safety for staff and patients alike.