Suchergebnisse

Public Administration desks are in any country the most active point of transactions between the state governments and the citizens. This fact emphasises the importance of services offered by Public Administrations and in the modern technological era, it is essential for Information Technology to provide solutions for transforming these traditionally offered services into electronic transactions that could be initiated over

Declining electoral turnout and diminishing citizen interest in democracy have resulted in considerable activity in terms of pan-European eParticipation preparedness over the last five years. The European Commission (EC) has co-financed 21 eParticipation pilot projects within the eParticipation Preparatory Action since 2006. To assess and co-ordinate this activity, the EC also initiated a support action, namely MOMENTUM. The support action was also tasked with determining if projects were successful in achieving their anticipated impact and whether the individual projects contributed to more enhanced European decision making. This paper reports on the findings of MOMENTUM and its project evaluation, synthesizing on programme performance as a component of the individually funded projects. A comparative analysis was conducted that leverages a systematic method for collecting, analyzing and using information for accurately and continuously monitoring and evaluating diverse eParticipation projects according to engagement methods they applied and their impact on citizen participation. © 2011 IIMC LTD.

Interoperability is the key factor which will drive e-Business to the next level by offering fully automated transactions among Enterprise Applications, such as Enterprise Resource Planning or Supply Chain Management systems. Nowadays, research seems to have dealt with the problem of interoperability in various business domains, however the issue of interoperability in heterogeneous business domains — Enterprises, Governmental and Banking

The importance of public service delivery for improving the relationship between governments and their citizens has been recently recognized as a major challenge for e-Government research. In this paper, we propose a new reference model and an associated governance methodology where citizens' opinions directly impact the service delivery decision-making process. Our proposal supports iterative development of public services; starting from abstract citizen needs, and subsequently aligning them with the strategy of public bodies, laws and regulations through a stepwise process of reconciliation and refinement until they can be modeled, simulated, and evaluated. © 2011 Springer-Verlag.

As the need for interoperability infrastructures and services is more and more stressed by researchers and practitioners in e-Government, Base Registries, as fully electronic, centralized repositories of information for classes of entities, pose as an infrastructure that can support aggregate electronic services delivery. In the presented approach, a Base Registry storing the citizen records is designed to integrate the legacy databases of 1,034 municipalities and is opened up to support the provision of electronic services towards governmental organizations. Discussion on the results is targeting at best practice examples that can be drawn at scientific and organizational level, but also at the key difficulties that have to be tackled in such public sector information reuse approaches - in relevance with the administrations and industry readiness in each country, in order to fulfill one of the principal conditions for pan-European Public Services. © 2010 IEEE.

Pan-European policies envisioning a single European market and reduction of administrative burden call for effective, interoperable implementation and transformation of cross-border business-to-government services. Despite the existence of dedicated tools and methodologies that enable modelling and execution of cross-organizational business processes, a service-driven approach, that implies associating legal and business rules on the workflow, binding reusable documents with specific information exchanges among the stakeholders and extracting all-inclusive executable flows, remains to be adopted. In this context, the present paper outlines cross-dimensional patterns for modelling and transforming pan-European Business to Government Services interconnecting processes, data and rules under a common, cross-country prism. Such model-driven patterns foster interoperability on a conceptual and platform-independent basis. Discussion on the results is targeting best practices that can be drawn at research level and is pointing out the key difficulties that have to be tackled due to lack of enterprises' and public organizations' readiness in various countries. © Springer-Verlag 2009.

Two of the most active research fields in information technology nowadays are Internet Services Portals used by governmental organizations and Interoperability Patterns for achieving the seamless cooperation of heterogeneous existing systems. When referring to e-Government applications in Local Administrations, the above mentioned research fields have to be tackled, as the resulting systems need to be functional, easy to implement and maintain, capable of interconnecting with back-office systems and citizen and employee friendly. This paper shows that the conceptualization, design, implementation and maintenance of Municipality Service Portals can be standardized, following a specific methodology. Piloted in a Greek Municipality with almost 50,000 citizens and 3,000 businesses, the methodology comprises of (a) rapid process modeling with the use of BPMN-aware modeling tools, (b) CCTS-based data modeling (c) stepby-step adaptation of Content Management, Citizen Relationship and Workflow Systems, (d) SoA-enabled interconnections with back-office applications and (e) overall guidance based on Service Composition taxonomies. © Springer-Verlag Berlin Heidelberg 2007.

The connectivity generated by the Internet is opening new opportunities in service delivery since administrations are forming online alliances in order to deliver integrated value-adding services. However, due to lack of a step-by-step method for identification and further processing of services, the development of such composite e-Government services is usually ad-hoc. In this paper, we demonstrate how a systematic service composition can be accomplished: with the help of the proposed Service Description Worksheet, the e-Govemment Services can now be classified, searched for and composed into larger groups. This goal-driven approach can be used to understand the needs of different organizations and to depict the various functional characteristics of the cooperative processes in a declarative manner, suitable for prototyping projects in the public sector. Applying this method in the context of the Greek e-Govemment Services Framework, various services have been analysed, populating the worksheet database and leading to corresponding process models. © Springer-Verlag Berlin Heidelberg 2007.

In light of the contemporary societal challenges and the current technological trends that have revolutionized collaboration and creativity, ICT for Governance and Policy Modelling has recently emerged to achieve a better, participative, evidence-based and timely governance. Bringing together two separate worlds, i.e. the mathematical and complex systems background of Policy Modelling with the service provision, participation and open data aspects in Governance, it has recently gathered significant attention by researchers and practitioners. This paper presents the grand challenges that will inspire research in the domain in the next years, as well as the track from the state of play study, the visionary scenarios building and the gap analysis that has eventually led to their recognition. The specific research challenges target at achieving a collaborative, model-based governance with a strong scientific basis, empowered with data in order to reach collective intelligence, and providing public services as a utility. © 2011 IFIP International Federation for Information Processing.

The need for centralized e-Government strategies and policies is a fertile ground for the development of e-Government Interoperability Frameworks (eGIFs). Integrated Information Systems and one-stop public services to citizens and businesses are heavily dependent on the resolution of the ever-expanding interoperability challenge and the satisfaction of public services' stakeholders. This can only be realistically addressed if the scope of eGIFs is widened, to include service composition and discovery, security standards, certification of public sites, as well as unified data models for achieving a common understanding of semantics at a syntax-independent level. The Greek eGIF presents a transition from paper-based specifications to a robust system that acts as a repository of systems, services, data schemas, certification tools and training material. This paper presents the objectives, the overall methodology and the architecture of the Greek eGIF, that meets today's demands for modelling, storing, managing and updating a vast number of eGovernmenl-related information. © 2008 IEEE.