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Working paper
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Working paper
The Informational Value of Employee Online Reviews
In: European Journal of Operational Research (Forthcoming)
SSRN
Work-related factors influencing doctors search behaviors and trust toward medical information resources
In: International journal of information management, Band 34, Heft 2, S. 80-88
ISSN: 0268-4012
Making supply chains great again: examining structural changes to US manufacturing supply chains
In: International journal of operations & production management, Band 44, Heft 5, S. 1083-1108
ISSN: 1758-6593
PurposePresident Trump's tenure was accompanied by a series of protectionist measures that intended to reinvigorate US-based production and make manufacturing supply chains more "local". Amidst these increasing institutional pressures to localise, and the business uncertainty that ensued, this study investigates the extent to which manufacturers reconfigured their supply bases.Design/methodology/approachBloomberg's Supply Chain Function (SPLC) is used to manually extract data about the direct suppliers of 30 of the largest American manufacturers in terms of market capitalisation. Overall, the raw data comprise 20,100 quantified buyer–supplier relationships that span seven years (2014–2020). The supply base dimensions of spatial complexity, spend concentration and buyer dependence are operationalised by applying appropriate aggregation functions on the raw data. The final dataset is a firm-year panel that is analysed using a random effect (RE) modelling approach and the conditional means of the three dimensions are plotted over time.FindingsOver the studied timeframe, American manufacturers progressively reduced the spatial complexity of their supply bases and concentrated their purchase spend to fewer suppliers. Contrary to the aims of governmental policies, American manufacturers increased their dependence on foreign suppliers and reduced their dependence on local ones.Originality/valueThe research provides insights into the dynamics of manufacturing supply chains as they adapt to shifting institutional demands.
Mobile shopping apps adoption and perceived risks: A cross-country perspective utilizing the Unified Theory of Acceptance and Use of Technology
In: Computers in human behavior, Band 86, S. 109-128
ISSN: 0747-5632
Front- and back-end employee satisfaction during service transition
In: International journal of operations & production management, Band 43, Heft 7, S. 1121-1147
ISSN: 1758-6593
PurposeScholars studying servitization argue that manufacturers moving into services need to develop new job roles or modify existing ones, which must be enacted by employees with the right mentality, skill sets, attitudes and capabilities. However, there is a paucity of empirical research on how such changes affect employee-level outcomes.Design/methodology/approachThe authors theorize that job enrichment and role stress act as countervailing forces during the manufacturer's service transition, with implications for employee satisfaction. The authors test the hypotheses using a sample of 21,869 employees from 201 American manufacturers that declared revenues from services over a 10-year period.FindingsThe authors find an inverted U-shaped relationship between the firm's level of service infusion and individual employee satisfaction, which is flatter for front-end staff. This relationship differs in shape and/or magnitude between firms, highlighting the role of unobserved firm-level idiosyncratic factors.Practical implicationsServitized manufacturers, especially those in the later stage of their transition (i.e. when services start to account for more than 50% of annual revenues), should try to ameliorate their employees' role-induced stress to counter a drop in satisfaction.Originality/valueThis is one of the first studies to examine systematically the relationship between servitization and individual employee satisfaction. It shows that back-end employees in manufacturing firms are considerably affected by an increasing emphasis on services, while past literature has almost exclusively been concerned with front-end staff.
Work-related factors influencing doctors search behaviors and trust toward medical information resources
Περιέχει τη περίληψη ; We evaluate the nature of factors that influence the relation between perceived credibility and trust towards institutional information sources and their effects on this relation. [•] Two major categories have been considered here based on Wilsons' Macro Model: Work related and personal motivated. [•] A survey instrument was deployed and confirmatory factor analysis was used to evaluate the relations between these factors using Partial Least Squares. [•] The study provides partial explanation of doctors' behavior towards government sponsored information sources such as medical guidelines and protocols.
BASE
Evaluating authoritative sources using social networks: an insight from Wikipedia
Περιέχει το πλήρες κείμενο ; The purpose of this paper is to present an approach to evaluating contributions in collaborative authoring environments, and in particular, Wikis using social network measures. Design/methodology/approach – A social network model for Wikipedia has been constructed, and metrics of importance such as centrality have been defined. Data has been gathered from articles belonging to the same topic using a web crawler, in order to evaluate the outcome of the social network measures in the articles. Findings – Finds that the question of the reliability regarding Wikipedia content is a challenging one and as Wikipedia grows, the problem becomes more demanding, especially for topics with controversial views such as politics or history. Practical implications – It is believed that the approach presented here could be used to improve the authoritativeness of content found in Wikipedia and similar sources. Originality/value – This work tries to develop a network approach to the evaluation of Wiki contributions, and approaches the problem of quality Wikipedia content from a social network point of view.
BASE
Work-related factors influencing doctors search behaviors and trust toward medical information resources
Περιέχει τη περίληψη ; We evaluate the nature of factors that influence the relation between perceived credibility and trust towards institutional information sources and their effects on this relation. [•] Two major categories have been considered here based on Wilsons' Macro Model: Work related and personal motivated. [•] A survey instrument was deployed and confirmatory factor analysis was used to evaluate the relations between these factors using Partial Least Squares. [•] The study provides partial explanation of doctors' behavior towards government sponsored information sources such as medical guidelines and protocols.
BASE
Evaluating authoritative sources using social networks: an insight from Wikipedia
Περιέχει το πλήρες κείμενο ; The purpose of this paper is to present an approach to evaluating contributions in collaborative authoring environments, and in particular, Wikis using social network measures. Design/methodology/approach – A social network model for Wikipedia has been constructed, and metrics of importance such as centrality have been defined. Data has been gathered from articles belonging to the same topic using a web crawler, in order to evaluate the outcome of the social network measures in the articles. Findings – Finds that the question of the reliability regarding Wikipedia content is a challenging one and as Wikipedia grows, the problem becomes more demanding, especially for topics with controversial views such as politics or history. Practical implications – It is believed that the approach presented here could be used to improve the authoritativeness of content found in Wikipedia and similar sources. Originality/value – This work tries to develop a network approach to the evaluation of Wiki contributions, and approaches the problem of quality Wikipedia content from a social network point of view.
BASE