Suchergebnisse

AbstractA vital component of any business process redesign (BPR) project is the depiction and understanding of an organization's processes that are being targeted for redesign. The literature on BPR suggests that the vast majority of past BPR projects have placed emphasis on the use of business process representations depicting the chronological flow of activities of processes known as workflow representations. This study suggests that a focus on the communication aspects of processes is more advisable. A controlled experiment with 210 student subjects was used to test a business process communication flow optimization model. The data were analyzed using structural equation modeling techniques. Overall, the results provide strong support for the notion that a focus on communications flow representations predicts BPR success. This study calls for a reorientation from the widespread BPR practice of placing emphasis on workflow representations of processes toward an emphasis on communication flow representations. Copyright © 2008 John Wiley & Sons, Ltd.

Virtual healthcare information technologies (HIT) are being adopted during the Covid-19 pandemic. We propose that even after Covid-19, virtual HIT can still have great potentials to address the challenges brought by the aging population on healthcare systems. The key questions are (1) what kinds of virtual HIT will be useful for seniors and (2) how these HIT will affect senior citizens' health-related quality of life (HRQL)? Centered on the concept of HRQL and grounded on task-technology fit (TTF) theory, this paper builds a framework of useful virtual HIT in the context of long-term care for seniors. The framework proposes senior citizens' human characteristics (i.e. restricted mobility, deteriorated working memory and attention, and social isolation) will influence their health-related tasks (task adaptability, autonomy, and interdependence). A set of virtual healthcare systems can be designed to fit seniors' tasks. These HIT will increase seniors' HRQL through increased task-technology fit (i.e. quality of healthcare, timeliness of healthcare, and relationships with seniors). This framework can serve as a base for researchers and practitioners in their endeavor to design more suitable HIT for seniors.