Promotion Reactance: The Role of Effort‐Reward Congruity
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 31, Heft 4, S. 725-736
ISSN: 1537-5277
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In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 31, Heft 4, S. 725-736
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 37, Heft 6, S. 935-950
ISSN: 1537-5277
Abstract
This research examines why consumers desire unusual and novel consumption experiences and voluntarily choose leisure activities, vacations, and celebrations that are predicted to be less pleasurable. For example, consumers sometimes choose to stay at freezing ice hotels and to eat at restaurants serving peculiar foods, such as bacon ice cream. We propose that such choices are driven by consumers' continual striving to use time productively, make progress, and reach accomplishments (i.e., a productivity orientation). We argue that choices of collectable (unusual, novel, extreme) experiences lead consumers to feel productive even when they are engaging in leisure activities as they "check off" items on an "experiential check list" and build their "experiential CV." A series of laboratory and field studies shows that the consumption of collectable experiences is driven and intensified by a (chronic or situational) productivity orientation.
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 33, Heft 2, S. 273-282
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 29, Heft 2, S. 199-217
ISSN: 1537-5277
In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 39, Heft 2, S. 382-398
ISSN: 1537-5277
Abstract
Marketers often extend product lines by offering limited-capability models that are created by removing or degrading features in existing models. This production method, called versioning, has been lauded because of its ability to increase both consumer and firm welfare. According to rational utility models, consumers weigh benefits relative to their costs in evaluating a product. So the production method should not be relevant. Anecdotal evidence suggests otherwise. Six studies show how the production method of versioning may be perceived as unfair and unethical and lead to decreased purchase intentions for the brand. Building on prior work in fairness, the studies show that this effect is driven by violations of norms and the perceived similarity between the inferior, degraded version of a product and the full-featured model offered by the brand.
In: Journal of Marketing Research, Band 48, Heft 2, S. 308-326
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In: Journal of consumer research: JCR ; an interdisciplinary journal, Band 37, Heft 3, S. 429-442
ISSN: 1537-5277
In: Journal of Consumer Psychology, 18 (2008) 179–186
SSRN