Learning, Innovating and Performance in Post-New Public Management of Locally Delivered Public Services
In: Public management review, Band 14, Heft 3, S. 403-428
ISSN: 1471-9045
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In: Public management review, Band 14, Heft 3, S. 403-428
ISSN: 1471-9045
In: Public management review, Band 14, Heft 3, S. 403-429
ISSN: 1471-9037
In: Journal of European social policy, Band 13, Heft 2, S. 141-157
ISSN: 1461-7269
This article analyses the political, social, economic and technological dimensions of interoperability of information and communication technologies in the services of local council and public administrations. New empirical research features an everyday life-event: a hypothetical Mrs Miller moving house. Seven councils from six EU states detail how interoperable their local services are and their plans and perspectives for interoperability. The article argues that interoperability is best conceptualized holistically and is not only a technical issue. It concludes with an analysis and comments on public policy.
In: Research policy: policy, management and economic studies of science, technology and innovation, Band 32, Heft 3, S. 503-523
ISSN: 1873-7625
In: Journal of European social policy, Band 13, Heft 2, S. 141-157
ISSN: 0958-9287
In: Science and public policy: journal of the Science Policy Foundation, Band 29, Heft 3, S. 221-233
ISSN: 1471-5430
In: Public administration: an international quarterly, Band 80, Heft 3, S. 557-582
ISSN: 0033-3298
In: Springer Texts in Business and Economics
In this textbook readers will acquire knowledge of problem-solving and learning to enhance both efficiency and the experience of service users in rapidly changing service environments, that can create new service models. Emphasizing that, above all else, individuals are at the centre of services, the book goes deeply into the nature of public services and their logic-of-practice. By applying learning and problem-solving approaches, the reader gains practical capabilities in addition to an appreciation of the latest research literature. Following a multidisciplinary, international approach, the book suggests a new typology of problem-framing and presents many examples of how new service solutions can be created in any public service context. The book offers a conceptual toolkit to understand and analyse dynamically changing services and the application of new technologies. Topics covered include pressing issues surrounding public services, such as e-technology, digitalisation, e-services, artificial intelligence, entrepreneurialism, sustainability, climate, inequality, developing economies, and smart cities. Chapters follow a similar structure: issue, problems, what we know, learning framework, worked example, theory and practice conclusions, as well as teacher and learner notes. Addressing advanced undergraduate and graduate students of public administration, public management, political science, sociology, computer science, and information systems, the book will also be a valuable resource for practitioners, i.e. experts and managers in public organizations, professionals in organizations working at the business and public sectors, consultants, and IT suppliers
In: Public management review, S. 1-23
ISSN: 1471-9045
In: Science and public policy: journal of the Science Policy Foundation, Band 28, Heft 1, S. 23-40
ISSN: 1471-5430
In: Public management review, Band 19, Heft 4, S. 381-405
ISSN: 1471-9045
In: Public money & management: integrating theory and practice in public management, Band 36, Heft 1, S. 47
ISSN: 0954-0962
In: International journal of public administration: IJPA, Band 39, Heft 4, S. 270
ISSN: 0190-0692
In: Public money & management: integrating theory and practice in public management, Band 36, Heft 1, S. 47-54
ISSN: 1467-9302
In: International journal of public administration, Band 39, Heft 4, S. 270-283
ISSN: 1532-4265